Tommy O'Shea Email & Phone Number

- Maintain and assist with design of Veeam related products and services (Backup and Replication, Cloud Connect, Microsoft 365 Backup) - Maintain VMware based virtual platform with a concentration in vCloud Director- Produce product documentation for system deployment, operation, and support- Provide complex system problem support, troubleshooting, and problem analysis for Veeam and VMware components within ThinkOn systems- Maintain close interactions with customers, vendors… Show more - Maintain and assist with design of Veeam related products and services (Backup and Replication, Cloud Connect, Microsoft 365 Backup) - Maintain VMware based virtual platform with a concentration in vCloud Director- Produce product documentation for system deployment, operation, and support- Provide complex system problem support, troubleshooting, and problem analysis for Veeam and VMware components within ThinkOn systems- Maintain close interactions with customers, vendors, and all technical and project related teams within ThinkOn - Perform system deployment, integration, and support activities for PDLC- Coordinate and own all issues escalated beyond Level 2- Work effectively with cross-functional teams, mentoring and providing technical leadership to Level One and Two team members Show less

Vaughan, Ontario, Canada

- Deploy Veeam to 40 unique sites within the organization- Install, configure, and maintain servers (Physical, vSphere)- Maintain backup and recovery policies and procedures utilizing Veeam- Maintain communications, including LAN, WAN and internet- Maintain Office 365 Environment- Assist with contingency plans- Maintain license and warranty information- Assist with Hardware, Software Procurement

St. Mary'S, Ontario

- Ensured daily manufacturing operations would remain uninterrupted by IT related issues- Virtualized physical servers and consolidated onto more efficient hardware- Replaced legacy backup software with Veeam and led regional initiative to move other sites to Veeam and modernize their backup strategies- Refreshed networking hardware and deployed production reporting stations to more convenient locations throughout the plant- Patched servers and workstations… Show more - Ensured daily manufacturing operations would remain uninterrupted by IT related issues- Virtualized physical servers and consolidated onto more efficient hardware- Replaced legacy backup software with Veeam and led regional initiative to move other sites to Veeam and modernize their backup strategies- Refreshed networking hardware and deployed production reporting stations to more convenient locations throughout the plant- Patched servers and workstations monthly- Completed end-user hardware refresh project Show less

Canada

- Reviewed escalated or stuck tickets and created action plans for Specialists to implement- Trained new staff in company procedures, as well as providing technical and soft skills guidance- Performed QA work on all user and computer deployments- Audit completed work and reviewed calls to ensure customer service standards are being met- Lead a small team of technicians for school board summer refresh project- Took ownership of critical tickets, assigned appropriate resources… Show more - Reviewed escalated or stuck tickets and created action plans for Specialists to implement- Trained new staff in company procedures, as well as providing technical and soft skills guidance- Performed QA work on all user and computer deployments- Audit completed work and reviewed calls to ensure customer service standards are being met- Lead a small team of technicians for school board summer refresh project- Took ownership of critical tickets, assigned appropriate resources and communicated with key stakeholders- Managed multiple competing priorities while maintaining composure and quality of work- Contributed to the company by continually suggesting better security and policy best practices- Followed up with clients to ensure satisfaction, took responsibility for service issues where identified Show less

London, Canada Area

- Provided excellent technical and customer support to all clients- Created and maintained documentation for clients, including assets, configurations, domain expiries, account information and password management- Installed and upgraded network and server infrastructure for clients, as well as provided ongoing support for those systems- Acted as a liaison between clients and third-party vendors- Provided on-call support on a rotating schedule

London, Canada Area

-Provided Tier 1 technical support to clients in the London and surrounding area

Dorchester, Ontario

- Deployed and upgraded workstations as needed- Performed troubleshooting on hardware and software issues- Installed and upgraded IT applications such as Password Managers, Service Desk applications and Network scanning software- Made improvements to existing VMware deployment, as well as suggesting future upgrades.- Communicated with external companies for quotes on available services/software

London, Ontario

- Worked within the ITIL framework to fulfill Level 1 & Level 2 Incident Service Requests - Supported clients as a front-line technical support resource- Assisted with desktop applications, imaging new system, moving workstations- Monitored remote site status notifications, triaged outages and escalated to regional IT resources where necessary

London, Ontario

- Assisted customers with the installation, configuration and troubleshooting of StarTech.com products via phone, live chat and email - Documented interactions with customer in a customer records database- Updated knowledge base articles regarding StarTech.com products- Optimized testing lab so other advisors can efficiently support clients

London, Canada Area

- Participated on the Managed Print Solutions team to effectively reduce printing costs - Performed site-readiness for printer deployments- Installed and configured new printers, as well as provided ongoing support for printers

London, Canada Area

- Upgraded and troubleshot hardware (e.g. laptops, printers, mobile scanners [Motorola WT4090])- Troubleshot various software (e.g. Microsoft Office, Keyport)- Assisted with the upgrade from Windows XP to Windows 7- Documented inventory, maintained daily and monthly backups

Strathroy, Ontario

- Tracked shipments from overseas and across Canada- Maintained up-to-date report of container ETAs- Scheduled containers to be received daily- Resolved shipping issue and disputes- Used JDE and SAP to verify exact piece count before approving shipments- Audited all shipping invoices