Tommy O'Shea Email & Phone Number

- Maintain and assist with design of Veeam related products and services (Backup and Replication, Cloud Connect, Microsoft 365 Backup) - Maintain VMware based virtual platform with a concentration in vCloud Director- Produce product documentation for system deployment, operation, and support- Provide complex system problem support, troubleshooting, and.

Vaughan, Ontario, Canada

- Deploy Veeam to 40 unique sites within the organization- Install, configure, and maintain servers (Physical, vSphere)- Maintain backup and recovery policies and procedures utilizing Veeam- Maintain communications, including LAN, WAN and internet- Maintain Office 365 Environment- Assist with contingency plans- Maintain license and warranty information.

St. Mary's, Ontario

- Ensured daily manufacturing operations would remain uninterrupted by IT related issues- Virtualized physical servers and consolidated onto more efficient hardware- Replaced legacy backup software with Veeam and led regional initiative to move other sites to Veeam and modernize their backup strategies- Refreshed networking hardware and deployed production.

Canada

- Reviewed escalated or stuck tickets and created action plans for Specialists to implement- Trained new staff in company procedures, as well as providing technical and soft skills guidance- Performed QA work on all user and computer deployments- Audit completed work and reviewed calls to ensure customer service standards are being met- Lead a small team.

London, Canada Area

- Provided excellent technical and customer support to all clients- Created and maintained documentation for clients, including assets, configurations, domain expiries, account information and password management- Installed and upgraded network and server infrastructure for clients, as well as provided ongoing support for those systems- Acted as a liaison.

London, Canada Area

-Provided Tier 1 technical support to clients in the London and surrounding area

Dorchester, Ontario

- Deployed and upgraded workstations as needed- Performed troubleshooting on hardware and software issues- Installed and upgraded IT applications such as Password Managers, Service Desk applications and Network scanning software- Made improvements to existing VMware deployment, as well as suggesting future upgrades.- Communicated with external companies.

London, Ontario

- Worked within the ITIL framework to fulfill Level 1 & Level 2 Incident Service Requests - Supported clients as a front-line technical support resource- Assisted with desktop applications, imaging new system, moving workstations- Monitored remote site status notifications, triaged outages and escalated to regional IT resources where necessary

London, Ontario

- Assisted customers with the installation, configuration and troubleshooting of StarTech.com products via phone, live chat and email - Documented interactions with customer in a customer records database- Updated knowledge base articles regarding StarTech.com products- Optimized testing lab so other advisors can efficiently support clients

London, Canada Area

- Participated on the Managed Print Solutions team to effectively reduce printing costs - Performed site-readiness for printer deployments- Installed and configured new printers, as well as provided ongoing support for printers

London, Canada Area

- Upgraded and troubleshot hardware (e.g. laptops, printers, mobile scanners [Motorola WT4090])- Troubleshot various software (e.g. Microsoft Office, Keyport)- Assisted with the upgrade from Windows XP to Windows 7- Documented inventory, maintained daily and monthly backups

Strathroy, Ontario

- Tracked shipments from overseas and across Canada- Maintained up-to-date report of container ETAs- Scheduled containers to be received daily- Resolved shipping issue and disputes- Used JDE and SAP to verify exact piece count before approving shipments- Audited all shipping invoices