James Rich

James Rich Email and Phone Number

Insights Leader - Meta @ Meta
aberdeen, aberdeenshire, united kingdom
James Rich's Location
Bountiful, Utah, United States, United States
James Rich's Contact Details
About James Rich

I love helping brands grow through greater understanding of customers and stakeholder. Would love to connect!

James Rich's Current Company Details
Meta

Meta

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Insights Leader - Meta
aberdeen, aberdeenshire, united kingdom
Website:
metadownhole.com
Employees:
5
James Rich Work Experience Details
  • Meta
    Manager, Marketing Insights - Meta Monetization
    Meta Apr 2022 - Present
    Utah, United States
  • Brigham Young University
    Adjunct Professor
    Brigham Young University Aug 2019 - Nov 2024
    Utah
    Working with seniors in the Advertising program to teach Advanced Research Methodologies. Helping them to understand the realities of business decision making and taking a practical approach to teaching market research and marketing skills.
  • Y2 Analytics
    Vice President Of Insights
    Y2 Analytics Jun 2019 - Apr 2022
    Y2 is a full service Market Research firm that delivers superior value and impact to our clients through our obsession with the details. I partnered with our clients to deliver executive ready insights that balance timing, budget, and methodological tradeoffs, while never sacrificing rigor. I lead multiple teams of analysts and loved helping them grow their skills to improve their careers and develop a new generation of insights leaders.
  • Reveal Why
    Vice President
    Reveal Why Jun 2018 - Jun 2019
    Utah
    I joined Reveal Why as a startup to help grow their business and better connect the product with their customers. Reveal Why had a unique process of using artificial intelligence to better process unstructured data, and allow for better categorical assignment leading to more effective modeling and analysis. I led efforts to activate unstructured data findings with our customers at a C-suite level to develop marketing and communications strategy, product development, and customer experience efforts based on better understanding of their customers. I led teams to help improve product, and loved helping analysts grow, pursue their passions, and make them more effective in the workplace and their careers.
  • Facebook
    Marketing Research Leader - Comms And Policy
    Facebook Mar 2017 - Jul 2018
    Menlo Park
    Part of the Marketing, Policy and Corporate Communications teams and worked to help shape the direction of Facebook and improve the way we communicate with people and stakeholders around the world. Helping better understand over 2 billion users globally as well as key Government and Media stakeholder attitudes to drive impactful, clear communication across channels. Using traditional market research tools, unstructured data programs and analytics, I worked to unite executive strategy, improve crisis communications, and help help Facebook more clearly communicate its position and intent across all media channels to help improve perception during the biggest challenges in company history.
  • Walmart
    Senior Manager - Global Consumer Insights And Analytics
    Walmart Oct 2014 - Mar 2017
    Bentonville, Ar
    I have been able to make it easier for America to have more, higher quality, fresh food in their lives, help Walmart change how they did business, and better communicate to their customers. My role was to bring the voice of the customer into the strategy of Walmart's Food and Fresh teams. I partnered with Merchandising, Marketing, Operations, and Omnichannel teams to help them better understand their shoppers, over 80% of America. I have chiefly worked to help the Walmart Fresh business grow in-store and through omnichannel efforts by increasing share and customer perception in the last 4 years. Using primary research, analytics, syndicated research with partners like Nielsen and IRI, or a combination of methodologies to get the best answer to achieve my partners business goal. It's exciting, complex, and ever changing.-Driven over $4 Billion in Fresh Growth.-Set customer foundations for the Walmart Omnichannel Food Strategy.-Helped prioritize the spending of billions in improving Fresh Departments and Customer Experience.-Drove innovation, with one patent filed and two more in process.-Partnered with Walmart Marketing to develop dozens of advertising campaigns.
  • Walmart
    Manager - Global Customer Insights And Analytics
    Walmart May 2013 - Oct 2014
    Bentonville, Ar
    Walmart is the biggest food retailer in the United States. I partnered with the Marketing, Merchandising, Operations, and Omnichannel teams to help better understand our customers and lay the foundations for Walmart's turnaround in Food and Fresh departments.-Helped drive over $2 billion in growth in Fresh Departments.-Informed Walmart's current strategy on SNAP and WIC programs.-Set foundation of Walmart's Multicultural strategy.-Partnered with Marketing to develop Walmart's Produce and Meat advertising program through customer understanding and concept and strategy development.
  • Navy Federal Credit Union
    Senior Market Research Analyst
    Navy Federal Credit Union May 2010 - May 2013
    Vienna, Va
    Helped found the insights team at Navy Federal. In building an insights team I had to be a jack of all trades, but I was proud of developing strategic relationships across the organization from SVP’s to front line employees where the customer became the focus. Using tools like the Brand Tracker, eye tracking, ethnography, A&U studies, and traditional surveys as well as focus groups that I moderated, I was able to help deliver results such as growing membership by over one million members, redesigning and relaunching the Checking Portfolio, designing and launching the Navy Federal Mobile App, and assisting the Marketing team to change the direction of Marketing messages to show Navy Federal understood all of their customers.
  • Luntz, Maslansky Strategic Research (Now Know As Maslansky And Partners)
    Director Qualitative Services
    Luntz, Maslansky Strategic Research (Now Know As Maslansky And Partners) Feb 2008 - May 2010
    Washington D.C. Metro Area
    Now Maslansky and Partners, we worked with clients such as Microsoft, Bank of America, the Nuclear Energy Institute, and Starbucks, to help leaders to be understood by their customers, clients and stakeholders.As Director of Qualitative Services I was responsible not only for logistics and recruiting regarding focus groups but also for conducting focus groups, writing and analyzing surveys, writing speeches, exercises, and other materials for testing and writing client reports. I controlled a budget of approximately $2 million.

James Rich Education Details

Frequently Asked Questions about James Rich

What company does James Rich work for?

James Rich works for Meta

What is James Rich's role at the current company?

James Rich's current role is Insights Leader - Meta.

What is James Rich's email address?

James Rich's email address is gi****@****ail.com

What is James Rich's direct phone number?

James Rich's direct phone number is +157127*****

What schools did James Rich attend?

James Rich attended University Of Arkansas, Brigham Young University, Brighton High School.

Who are James Rich's colleagues?

James Rich's colleagues are S R Pattanaik, Eli Galvan, Rose Rose, Md Nashir Uddin, Avishek Mukherjee, Csm®, Ayush Jain, Mr Irfan.

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