James Wu Email & Phone Number

Remote

- Research and investigate tickets and resolve customer issues in a timely and efficient manner- Scanner (Nessus/Web Application scanner/etc) troubleshooting and configuration.- Analyzing vulnerability scan results, system audits, and log events.- Recreate customer issues in a lab environment- Troubleshooting and reporting issues with Tenable One and Tenable's cloud offering.- Advised customers based on knowledge of Tenable Products as well as Security best practices- Created knowledgebase resources for Tenable products, as well as identified issues with existing documentation.- Nessus Plugin behavioral troubleshooting and bug reporting.

Pomona, Ca

- Configure NAS devices to operate properly on the network, including configuring network settings, user/group permissions, joining AD domains, configuring sharing protocols, automating backup/sync jobs, link aggregation, and port forwarding on routers, and more.- Troubleshooting and restoring NAS devices to proper functionality.- Document bug reports and provide appropriate detail for escalation teams.- Writing scripts for customers to automate simple tasks, and configuring them to automatically run.- Building, Configuring, and troubleshooting VMs that run on Virtualization Station- Configuring computer access to the QNAP through SMB, AFP, WebDAV, and iSCSI protocols.- Using SSH Clients to access CLI to fix issues including volumes/storage pools being down and fixing configuration files.- Configuring and troubleshooting QNAP Apps on Android and iPhone

Riverside, Ca

- Remotely troubleshooting registers, kiosks, Computers, routing equipment- Resetting passwords and locking/unlocking accounts- Troubleshooting connectivity issues- Logging incidents with detail regarding problem, evaluation, and resolution- Communicating with vendors to fix issues- Configuring registers, hard drives, and kiosks

Ontario, California

Handled calls from customers to place orders and inquiriesModified artwork to be ready for imprinting or embroidery.Provided assistance to customers regarding decorating merchandiseAccomplishments:Increased efficiency by creating a compact searchable spreadsheet.

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor Of Science - Bs, Information Technology - Network Administration