James Wu work email
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James Wu personal email
James Wu phone numbers
Hello there! I love learning and I have a passion for innovation. I am a creative problem solver. I'm constantly looking for fresh obstacles to overcome and chances to advance both personally and professionally. I have a solid technical skill set and a background in Data Analytics, AEM, Salesforce, Web Development, and ServiceNow. I firmly believe in the benefits of teamwork and enjoy collaborating with others to find original answers to challenging issues. As a lifelong learner who enjoys challenges, you can generally find me learning something new when I'm not working. I'm eager to get in touch with people that share my interests, and I'm always open to new experiences and opportunities. Let's connect, network, and see if our paths can meet!
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Student WorkerCity Of Los AngelesUnited States
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Data Analytics CaptainCoop Sep 2024 - PresentNew York, New York, Us -
Insurance AssistantCalnonprofits Jun 2024 - Sep 2024San Francisco, Ca, Us• Access and retrieve information for Certificates of Insurance (COI) from various carrier websites, ensuring accuracy and compliance.• Diligently fill out COI templates with precise information, maintaining high standards of quality and consistency.• Proactively liaise with account managers to address any queries or clarifications, fostering a collaborative and supportive work environment.• Efficiently use Outlook, Teams, Excel, and EPIC to manage workflows, workgroups, databases, and resource information, providing exceptional service to our insureds. -
Asset ProtectionWalmart Feb 2023 - Jul 2024Bentonville, Arkansas, Us• Utilize exceptional communication and interpersonal skills to warmly greet and welcome customers, resulting in a welcoming environment, increase customer satisfaction, and returning customers• Demonstrate strong problem-solving skills and knowledge of store inventory to assist customers in locating items, hence causing a proliferation in customer satisfaction and sales• Employ exceptional attention to detail, best practices, and knowledge of store policies to diligently check customers' receipts, thus significantly reducing incidents of shoplifting and improving store security• Leverage knowledge of Walmart's products and services to educate customers with detailed and informative explanations, therefore bringing a positive customer experience• Show attention to detail and knowledge of safety standards to maintain a clean and safe store environment, resulting in improved customer experience and higher safety compliance• Use exceptional communication and conflict resolution skills to handle customer inquiries, complaints, and returns in a professional and empathetic manner, resulting in improved customer satisfaction and retention -
Student WorkerCity Of Los Angeles Mar 2021 - Jun 2024Los Angeles, California, Us• Provide support and assistance across configuration management, incident management, and support issues to ensure the highest level of performance and reliability for our clients.• Work on over 200 incidents such as granting ITIL licenses, resetting passwords, updating, deleting records, single-sign-on, making short URLs, inventory upload, etc., to support different ITA groups and business processes • Wrote and updated knowledge articles and manuals for documentation and to train users on how to use ServiceNow, navigating through new UI upgrades, or other system changes • Communicate with managers, tech leads, and staff on daily SCRUM and agile meetings via Google Meet to discuss what we are working on or to discuss ideas • Communicate with clients to follow up with incidents or address their concerns as a result was able to successfully resolve and close out incident tickets • Document work notes to keep a paper trail that helps us track progress, identify issues, and make informed decisions -
Student WorkerCity Of Los Angeles May 2019 - Dec 2021Los Angeles, California, Us• Developed and designed Adobe electronic forms on Workbench to create city government and government forms for vendors• Developed the XML schema on Workbench to store and bind the data to the fields on the forms that also enables the form to connect to the database• Developed AEM adaptive forms, which are online forms that are responsive and have dynamic functionality, for online accessibility• Create tables in excel for the Database Developer to create• Developed, tested, and troubleshooted the workflow processes and see if the data gets populated in the forms• Created documentations such as notes, playbooks, and guides about testing and troubleshooting issues such as database, server, or binding issues for references• Created custom components using JavaScript to hold, render, and format content such as dropdown lists• Converted PDFs to HTML and wrapped the HTML documents around apex tags, which are custom Visualforce components, to be able to create and publish Salesforce Visualforce Pages
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Aem Developer InternCity Of Los Angeles Jul 2018 - May 2019Los Angeles, California, UsTest and validate Contract Lifecycle Management UAT scriptsDevelop and design Adobe electronic forms with Workbench to create contracts and other city and government forms Collaborate and communicate with the manager, volunteers, and interns to track progressDevelop the XML schema on Workbench to store data values and bind the data input fields on the forms to connect to the databaseDevelop AEM adaptive formsDevelop the workflow to test the processes and see if the data gets populated onto the forms
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Pharmacy TechnicianCvs Health Jan 2024 - Feb 2024Woonsocket, Ri, Us• Executed externship program through West LA College and CVS partnership, applying hands-on experience in a dynamic retail pharmacy setting• Utilized RxConnect software to issue temporary credentials and streamlined medication management• Validated escripts and insurance coverage with precision, ensuring accurate and efficient prescription fulfillment• Organized and categorized prescriptions for seamless patient retrieval, employing systematic filing techniques• Managed inventory control by initiating timely returns for unclaimed prescriptions, optimizing stock levels• Conducted proactive refill request calls, confirming prescription details with medical professionals and maintaining meticulous records -
Account AssistantWeaver & Associates, Inc. Dec 2019 - Mar 2020Arcadia, Ca, Us• Projected and sent the X-mods to clients to compare• Sent out cancellation notices to remind clients of cancellations• Updated and created client profiles to maintain accurate records• Documented on the database to keep a paper trail -
Web Services InternCity Of Los Angeles Jan 2017 - May 2017Los Angeles, California, Us• Performed front-end web design using HTML and CSS• Designed custom mock ups and templates for websites using Adobe Photoshop CS6• Updated Committee websites, that were static HTML websites, to Drupal to easily create and manage digital content• Utilized the System Development Life Cycle by defining the definitions; system requirements, information, analysis, test the system, and generate documentations such as memos, mock ups, and reports• Published and updated blog entries on the main City of Los Angeles website to inform the audience of current events
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Campus AmbassadorCalifornia Society Of Cpas/Calcpa Education Foundation Jan 2016 - Dec 2016Sacramento, California, Us• Hosted a financial literacy workshop for Financial Awareness Month• Increased membership by 7% through promotions such as in-class presentations and word-of-mouth• Communicated with the Strategic Relations Manager to plan events and complete tasks in a timely manner• Promote CalCPA and the CPA profession -
TutorThink Together Sep 2011 - May 2012Santa Ana, Ca, Us• Tutored elementary students in Math, English, and Science in groups of 20-25• Developed curriculum to address the needs of each student• Distributed materials and instructed group and one-on-one study sessions • Supervised children during recess to ensure safety• Assisted teachers during class activities and followed the progress of students throughout the teaching process
James Wu Skills
James Wu Education Details
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California State University, Los Angeles - College Of Business And EconomicsComputer Information Systems Option Information Systems -
Coop Careers FellowshipData Modeling/Warehousing And Database Administration
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Salesforce Talent Alliance Career Cohorts
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Rio Hondo CollegeComputer Science
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Trailhead By Salesforce
Frequently Asked Questions about James Wu
What company does James Wu work for?
James Wu works for City Of Los Angeles
What is James Wu's role at the current company?
James Wu's current role is Student Worker.
What is James Wu's email address?
James Wu's email address is ja****@****ity.org
What is James Wu's direct phone number?
James Wu's direct phone number is (213) 473*****
What schools did James Wu attend?
James Wu attended California State University, Los Angeles - College Of Business And Economics, Coop Careers Fellowship, Salesforce Talent Alliance Career Cohorts, Rio Hondo College, Trailhead By Salesforce.
What are some of James Wu's interests?
James Wu has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is James Wu known for?
James Wu has skills like Microsoft Excel, Leadership, Microsoft Office, Microsoft Word, Social Media, Research, Accounting, Critical Thinking, Powerpoint, Teamwork, Oral Communication, Public Speaking.
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