Call Center Pros is going through the process to become a 100% Service-Disabled Veteran-Owned Small Business (SDVOSB). AI and ML in the CX area with three diverse products:ThinkOwl is the OmniChannel AI Help Desk with Knowledge, Response Management, & TicketingFileee is the only C2B tool, enables smartphone to upload documents securely for processing.ITyX Solutions is a AI Platform, which is much like RPA but learns and is more intelligent.As a channel partner company specializing in multiple needs for Call Centers. We have experience in both domestic and international telecom services: +Toll Free least cost routing (LCR) by making a company a RESPORG starting at $150/month. +DIDs in both metered and unmetered in domestic and global.+Outbound conversational and short duration (dialer) termination.+Predictive dialers Month2month.+Inbound/Outbound solution with conversational minutes and all minutes included Month2month For our agents we offer a true evergreen channel partner reseller program.Our goal is to be your trusted adviser to your call center's needs.

ThinkOwl has been delivering results for the biggest global companies since 1996. As a true OmniChannel customer experience solution, we guarantee a 25% cost savings based on real KPIs. Our AI learns from your experts, for increased accuracy and quality, you could see a 60% improvement in average handling time. ThinkOwl also cuts your search time by 30% and training time by 50%.

Typical use cases for the C2B (Customer to Business)-Platform+ Outbox – securely sending digital documents+ Inbox – securely retrieve digital documents+ Mobile customer portal+ Loan applications and loan processing+ Digital signature and video identification+ Self-service, chat, video call, co-browsing+ HR / Employee records+ Sales reps facing+ Claims management+ Workflows and automation+ Digital settlement of HR benefits+ Travel expenses+ Processing rebateshttps://www.youtube.com/watch?v=NBUchNlXDHshttps://www.fileee.com/conversationshttps://www.fileee.com/conversations/featureshttps://www.fileee.com/conversations/use-cases/smart-forms

Since 1996 ITyX (pronounced: eye-ticks) has been working with AI (artificial intelligence) and IDM (intelligent document management) and 2006 working with RPA (robotic process automation). ITyX automates text-based business interactions, Electronic Content Management (ECM) and with a true OmniChannel solution: email, fax, OCR mail, documents, social media, text/SMS, chat, co-browsing, and voice. ITyX works with most any: PBX CRM, ERP, DCM, OCR, and ACD systems without a rip-and-replace to deliver solutions that help businesses optimize their operations and improve quality by assisting agents with AI, virtual agents as well as analyzing interactions, integrating content, and business processes to ensure the best customer experience. ITyX takes care of 15 of the 150 largest companies in the world.

Paralyzed Veterans of America’s (Paralyzed Veterans) Fellows Program provides paralyzed veterans the opportunity to advocate through Paralyzed Veterans network of public, private and nonprofit organizations. Through public appearances and speaking engagements, Paralyzed Veterans Fellows will serve as leaders among their peers, elevating the nation’s awareness of the contributions and struggles of U.S. veterans living with spinal cord injury or disease.

Responsible for negotiating working cross-functionally with sales & network engineering teams to on-board vendors who can meet target rates and capacity to assist in driving sales quotasBought 1.2 Billion Retail Minutes a Month International for: T-Mobile, Metro PCS, Vodafone and Cricket Wireless with 1% to 3% per monthly cost decrease overall Utilized switch reports, analytics and pivot tables to help lower our cost per minute and or improve quality.

Dynamic, Results Driven, Top Performing Senior Level Carrier Sales Executive With 17 Years Of Telecommunications, Call Centers And Technical Sales Experience. Customer Centric and well versed in Solution Selling - This is a mutually shared answer to a known problem & the answer has measurable improvement.Broad Industry Experience and Knowledge with Core Focus on Helping My Customers Meet Their Needs on Cloud Call Centers, Voice Communications (Outbound, USA Toll Free, ITFS, UIFN, SIP, VOIP), Cloud ACD, Cloud IVR, Cloud Backup, Disaster Recovery, Data (MPLS, IPLC, Point to Point and VPN) and VirtualizationWithin AVOXI James has been responsible for the Business Development and Carrier Relations management in: Latin America, Central America, Caribbean, EMEA (Europe, the Middle East, and Africa), and APAC (Asia Pacific Australia China), providing expertise in the ITFS, UIFN, Domestic 800, Intl. Routes, MPLS, and other VoIP and PSTN connections, Established relationships with all major Global players including PTTs, mobile and alternative operators, with who he created new telephony products to meet their business customers and home-user demands.In the Channel Partner area, I set-up a 5 prong approach for best results: * Agents (with Telecom Background)* Affiliates (for www.callforwarding.com)* White Label* Wholesale Direct

Responsibilities included:• Sales of Call Centers Technology: VoIP gateways, Predictive Dialers, Voice Loggers, Cisco Call Manager, Cisco IPCC, Asterisk, ITFS/UIFN, and 1-800 numbers • Transitioning new customers to SaaS Call Center with IVR, ACD, WFM and analytic reporting• As the first and only salesman in start-up, grew sales 354.5% in 3 year period and was listed 408 in INC. 500 Fastest Growing Private companies. Company was then called Dow Networks• Recipient of multiple AVOXI Top Sales awards - generated 34% more revenue than the next-best salesperson at Company AVOXI, consistent sales leader • Acknowledged for driving multimillion-dollar annual sales revenue growth to AVOXI• Recipient of numerous team-building commendations and helped train new sales reps• Working with SEO, MKT, LinkedIn, Facebook & blogged for higher company visibility• Traveling abroad for 12+ years for iGaming/Travel trade shows, installs. • LinkedIn Groups I moderate: Call Center Pros 8500 members and WFM Pros 1600 membersSolution Selling Based on the Following:• Prospecting• Diagnosing customer needs• Crafting a potential solution• Establishing value• Bargaining for access to decision-makers• Positioning proof, ROI and the total solution• Negotiating a win-win solution• Following up to ensure customer successAvoxi has offices in Costa Rica, South Africa, Jamaica and Atlanta. I have friends, Business contacts and customers in the following countries:Antigua, Argentina, Australia, Bangladesh, Brazil, Bulgaria, Canada, China, Columbia, Curacao, Cyprus, Czech, Denmark, Egypt, France, Germany, Gibraltar, Guam, Holland, Hong Kong, India, Indonesia, Italy, Japan, Macau, Malaysia, Malta, Mauritius, Mexico, New Zealand, Pakistan, Panama, Peru, Poland, Portugal, Romania, Russia, S Africa, S Korea, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK and USA

• Integrating technology/Testing/ Developing products (CLEC, weblink, homelink, follow-me)• Developing partners: carrier relations / customer relations / supplier relations• Writing business plans, customer presentations and sales slicks

• Day to day management skills of running office that started with 1 and grew to 15 people• Sales for call back and transitioned to one of the first VoIP companies in East Europe• Various language and cultural skills & Legal skills needed to start foreign corporation• Entered market with two established competitors, bought one & the other moved to Poland

11BC2-1P M-47 Dragon Gunner, Ft Ord, CA (November 1984 – March 1988) The infantry is the main land combat force and backbone of the Army. It's equally important in peacetime and in combat. The Infantryman's role is to be ready to defend our country in peacetime and to capture, destroy and repel enemy ground forces during combat.Operation Desert Storm (January 1991 – March 1991) was a war waged against Iraq in response to Iraq's invasion and annexation of Kuwait.