Omnichannel Conact Center Solution to work with your current PBX
Voice
Enjoy inbound, outbound, and blended voice capabilities to assist your sales, marketing, service, and/or support teams in providing the highest quality customer experience.
Chat
Allow customers to conveniently type any questions, comments, or concerns to a live rep, or simply enjoy the convenience of rep-to-rep internal communications within your business.
Social Media
Automatically route all social media posts directly into the contact center and quickly identify existing customers, ensuring all posts are followed up with in a timely manner by the most qualified individual.
Mobile Text
Easily send text messages to customers’ mobile device once a disposition is chosen, personalizing their overall experience with your business, and allowing you to grasp their attention while on the go.
Email
Automatically route all emails directly into the contact center and trigger any desired action (send an email, send a text message, place in queue for a call, treat as high priority, update lead field, discard, etc.) based on predetermined rules, ensuring every email is handled in the most appropriate manner.
Self Help
Self help through IVR is a technology that allows a computer to detect voice and keypad inputs. The difference between an IVR experience that clearly and effectively guides a caller through the process to achieving a result is not technology, but design.
Company Details
- Employees
- 27
- Founded
- -
- Address
- 5579 Chamblee Dunwoody Rd, Atlanta,ga 30338,united States
- Industry
- Telecommunications
- NAICS
-
TelecommunicationsOther TelecommunicationsTelecommunications ResellersAll Other Telecommunications
- Website
- call-center-pros.com
- Keywords
- Artificial Intelligence, Digital Transformation, Machine Learning, Analytics & BI, Knowledge Management, Customer Experience, Contact Center Telecom, Call Center Telecom, Providing AT&T Toll Free via SIP, Toll Free, DID, ITFS and UIFN, OmniChannel AI Solutions to legacy PBXs, Pay Call Centers for Calling 1-800 numbers, Disaster Recovery on TollFree, Setting up RESPORG for Call Centers, LCR on 1-800 Numbers.
- HQ
- Atlanta, GA
Callcenterpros Questions
Callcenterpros's website is call-center-pros.com
Callcenterpros's LinkedIn profile is https://www.linkedin.com/company/callcenterpros
Callcenterpros has
27 employees.
View email and phone details for 27
employees at Callcenterpros.
Callcenterpros's industry is
Telecommunications
Callcenterpros's top competitors are
Stiar Bpo,
Streamline Bpo,
Istonish,
Askdataentry™,
Ministerio De La Juventud De La República Dominicana,
Smoothen,
Laboratorio Clínico Patria Rivas,
Imperium Bpo,
Ourcomm Media Group,
Call Center Pros.
Callcenterpros's categories are Telecommunications
Callcenterpros's founding year is 2007
