James Chang Email & Phone Number

Irvine, CA, US

• Head of the department w/ 10 direct reports - Category Managers, Enterprise Vendor Manager, Travel & Company Store, Contract Administrator, and Buyers for all Symetra’s indirect spend and vendor base
• Lead to create Enterprise wide Sourcing & Vendor Management Strategies as well as BU specific strategies with CMs
• Partnering with business leaders in a highly decentralized and immature sourcing environment to strategize engagements with new technology vendor engagements in AI and ML
• Spark technology adoption and enablement to create a more connected and efficient ecosystem within Finance, Ops, and Tech
• Leading a seasoned team to drive world class savings and process while forming strategic partnerships internally and externally

-Lead technology procurement team that is responsible for IT, Cloud Ops, Tech Ops, Engineering, Product Management, and all other technology solutions for Symetra. - Create an overall Technology Sourcing Strategy and tailored sourcing strategy by BU + Category (SaaS, HW, SW, Prof Serv) to identify possible cost optimization opportunities and reduce tech.

Leading Strategic Sourcing and Facilities teams

• Leading a team of sourcing professionals who are supporting internal stakeholders in Tech Ops, Cloud Ops, Engineering, IT, Global Business Applications, Data Center Operations, and Product departments.
• Leading a team that drives M&A vendor strategy, synergy saving strategy w/ $5M in savings for 2021 & 2022
• 2022 Savings total of $13M (out of $16.5M), Annual goal for the entire company was $12M
• Lead a sourcing team that contributes to 80% ($12M out of $15M total) of the total savings target in 2021
• Create strategy and mitigation plan around volume base license contracts to address overages
• Sourcing lead for enterprise backbone system digitization and transformation on ERP, CRM, SaaS Management

Santa Monica, CA

• Manage CSOD Technology procurement team
• Previously led Marketing, Finance, HR, Facilities, and other G&A functions as well
• Create and implement best in class End-to-End Sourcing and Vendor Management strategies with optimized process for CSOD (Infrastructure, Hardware, Software, Cloud, Data Center, and Services)
• Created maximum savings from best in class negotiation skills (contributed to 65% of total company savings in 2020)
• Leading Merger & Acquisition Sourcing for CSOD acquisitions creating synergy and savings while rationalize the overall tech environment in software, hardware, and services
• Create and implement Vendor Strategy to create Prefer Supplier List and vendor migration roadmap

Irvine, CA

• Managed $1.1B spending within Cisco (~20% of overall Cisco spend) - 2018
• Lead sourcing for Telepresence group to accelerate process which enables business unit with better time to market - 2018
• Led EMS to JDM manufacturing transformation for Enterprise Wireless Networking ($2B revenue) that created over $12M savings - 2017
• Successfully negotiated competitive transformation rates in Enterprise Wireless & Routing BUs to create $10M of savings - 2017
• Leading supply chain strategy for Cisco in Enterprise Wireless, Enterprise Routing, and IoT technology ($7B in rev.) - 2017
• Collaborating with Central Engineering Group to create a new manufacturing model for Enterprise Group ($20B) to address constraints around resource, cost, and time for future projects. - 2016

- Responsible for overall service operations, initiatives, and executions in China for Gateway brand. - Manages the relationship with largest IT distributor in China (Digital China Lmt.)- Successfully cut the service organization spending in China from 3% to 1.5% of the overall revenue in China. - Consolidate Notebook PC repair operations to trim the.

Irvine, CA

- Established the complete service operations and form strategic service partner with the biggest IT distributor (Digital China Lmt.) in greater China in 2007. - Improve service programs to reach highest service metrics in PC industry in Japan and China. - Managing a team of 2 people in Tokyo and Beijing to ensure SLA deliveries and customer satisfaction.

- Managing the Multimedia (CE) group which consists of Media Players / Extenders, NAS storage device, and IP Camera. - Driving product success in NAS category which won “best value” award in CES 2006 for the Network Storage Device (DNS321). - Define product strategy and roadmaps to create better portfolio coverage of the target markets- Creating.

Walnut, CA

• Apex Digital Inc. – The company that brought affordable (less than $100) DVD player to the market in the US. The company enjoyed tremendous success during the span of 2001 – 2004 making over $300 million each year..
• Managing a team with 6 direct reports on site and 3 direct reports in India call center with over 100+ seats.
• Consolidate Customer Service and Technical Support Department to create higher efficiency and lower cost in 1/2 the time vs company target.
• Developing and ensuring SLA's and drive key initiatives for improvements on regular bases.
• Creating the outsourcing option to cut cost down by 1/2 and manage the outsourced call center in India while maintaining the company service SLA.

Mba, Business Administration

Master'S Degree, Electrical And Computer Engineering

Bachelor Of Science - Bs, Electrical Engineering