Renewals manager for the leading UK and global financial services and gaming customers.

Leading all software and service renewals across all customer verticals in Scotland to retain existing contracts and grow Cisco’s recurring revenue business. Achieved 119% across FY24.

Driving all software and service renewals with mid-sized customers in the south of england. Achieved 113% across FY23.

Delivering value across multiple areas of Cisco's Sales and CX organisations whilst achieving an First Class honours in my degree. Placement rotations included: Service Delivery, Renewals, Partner Account management.

I worked as part of a large team dedicated to the management of three online storefronts. I spent time improving our SEO ranking and analysing product pricing strategies to boost performance. It was here that I developed my ability to turn data into meaningful actions that supported business growth.

I led a team of customer service agents, focused on resolving customer queries and issues within our SLAs. I often sat between the customer and our business partners to resolve escalated issues, managing customer relationships, and our business satisfaction ratings.

Worked as a customer service agent focused on resolving customer queries and issues within our SLAs.