James Gifford Email & Phone Number

Tacoma, Washington, United States

• Engineer, administrate, and support end user devices.
• Manage IGEL and Wyse thin client systems.
• Troubleshoot and configure Windows 10, Windows 11, iOS, and Android operating systems.
• Manage iOS devices using Jamf Pro.
• Manage Windows and Android devices using a hybrid AD/Intune environment.
• SME for Wyse and IGEL thin client environment.

Tukwila, Washington

• Provide technical support for desktops, laptops, printers, and tablets for all employees and management.
• Manage IGEL and Wyse thin client systems, using a Citrix Storefront.
• Manage Rubrik appliance backup solution.
• Troubleshoot and setup Windows XP, 7, 8 and 10 systems.
• Support users with Outlook/Exchange accounts for Office 2016, 2013, and 2003 on Windows and Mobile Devices.
• Head solo and group projects to upgrade company systems and equipment.

Draper, UT

• Provide tier 3 technical support for desktops, laptops, printers, cell phones, and tablets for all employees and management.
• Manage Microsoft group policy, active directory, windows updates, and image deployment.
• Troubleshoot Mac, Chromebook, Windows, Android, and iOS platforms.
• Support users with Outlook/Exchange accounts for both O365 and Office 2016 on Windows, Mac, Android, and iOS devices.
• Head solo and group projects to upgrade company systems and equipment.
• Manage, organize, and track IT Assets throughout the company.

Salt Lake City, UT

• Technical Support Agent with Verizon FiOS.o Inbound support for residential TV, phone, and internet.o Schedule technician dispatch and equipment dropships.o Troubleshoot FTTP and Coax connections.o Flex Shift team.
• Consumer Relations Manager with Toshiba Electronics.o Inbound and outbound for escalated cases involving Toshiba computers and TVs.o Basic troubleshooting and tech support.o Determining if problem electronics warranty.