• Led Responsible AI efforts across Microsoft Digital, accountable for working with legal professionals to adapt regulations into standards applicable to internally and externally facing products, design and implement product assessment and maintenance processes, and drive education across the enterprise.

• Designed global operational support model for IoT devices and experiences in Microsoft campuses worldwide. This includes asset inventory and tracking, assembly of a central triage team to diagnose hardware and software issues, data management using AI and ML, SLA negotiation with 3rd party vendors, ushering new devices through privacy and cybersecurity compliance requirements, and building proactive and reactive listening models for performance.• Designed and deployed Program Management Office process for the Digital Transformation initiative, serving as the liaison between the Global Workplace Services business unit and the MS Digital Workplace Engineering Team. Coordinated across 10 teams of 15 people each (150 total), including strategic planning, scheduling of campus onboardings, annual feature roadmaps, quarterly updates for senior management, and troubleshooting.

• Built quarterly Agile Software Development Product Increment (PI) Planning process for 10 Digital Workplace software engineering teams split between Redmond, WA and Hyderabad, India, including development and delivery criteria for engineering processes, including feasibility studies, proof of concept trials for IoT devices, and live site pilots. • Built ongoing Intake and Change Management process and structure as part of the Agile Software Development lifecycle implementation for the End User Services Engineering Department, including a structure for moving concept and design processes through prioritization, integration, and work assignment to engineering product owners. • Created an overall Rhythm of the Business process and communications structure, including a return on investment structure and presentation for senior leadership to justify the operational and experiential costs for the overall Campus Modernization project. • Facilitated senior leadership through building durable and achievable Objectives and Key Results (OKRs) for the current fiscal year and built a framework for future OKR development.

As Chief Executive Officer, I am responsible for the overall strategy and direction of Arcana's consulting activities. I am also the principal consultant, working with client companies to reach their goals.Small Business Consulting: Arcana specializes in startup support and operations outsourcing for entrepreneurs who prefer to focus on their craft, rather than the administration of running a business. This includes incorporation, trademarking, website development, marketing solutions, tax and accounting support, and technology, marketing, and operations advisory services. Run Management and Turnaround Consulting for Existing Companies:• Microsoft Corporation: Enrollment and Onboarding Readiness Project Manager for Payment Incentives Transformation Group. Created and trained on processes for preparation and assistance of established MS partners to transition their processes for accepting payments from existing MS legacy systems to the new centralized Payment Incentives Experience (PI Exp) tool. • Rat City Rollergirls, Seattle, WA: Serving as Chairman and CEO for this established roller derby sports organization. See experience below.• Kane & Associates, Seattle, WA: Serving as Chief Operating Officer for this growing psychotherapy practice, organizing internal online operations, managing and maintaining social media presence across 3 major service product groups, and managing subcontractor relationships on behalf of the company, driving cost out of key business tasks.

Consulting Work via Arcana Solutions from April 2019-October 2019• Built strategic case and communications for the Technology to Support Teaching and Learning Initiative, interfacing with board members and helping shepherd the project through committee and eventual School Board approval.• Worked with principals to manage deployment planning, working on ways to integrate technology into their curriculum, including implementing collaboration with Microsoft Teams in the classroom, and determining the efficacy of shared device cart models vs. 1:1 device deployment.• Built operational plan to deploy over 20,000 laptops across the 101 schools in the Seattle School District, coordinating delivery and check-in/check-out processes with principals, teachers, and librarians. • Delivered large-scale custom Office 365 implementation to all 157 schools in the District and led redesign of nomenclature and training on student accounts in preparation for technology deployments to middle and elementary school students. • Built overall production deployment and maintenance strategy for the OpenText platform environment, including integration of AppWorks through xECM to Content Server to support management of ADA compliance case management and employee allegations case management. • Led large-scale troubleshooting of key HR case management processes on the OpenText Platform, including key environment upgrades, building dev, UAT and sandbox environments, and facilitating structured promotions across those environments.

Consulting Work via Arcana Solutions from August 2016- August 2018• Functions as a de facto Chief of Staff for the Chief Administration Officer of the Allen Institute, which combines the Institute for Brain Science, the Institute for Cell Science, and the Frontiers Group. • Launched Corporate Services Department, which focuses on process improvement and integration across all Allen Institute administrative and scientific functions• Designed and deployed quarterly business review process and metrics program focused on customer experience, training directors and key second-level managers on designing their key performance indicators (KPIs) and identifying their customer-facing processes• Re-designed and deployed pre-award and post-award grants management processes, supporting large NIH and DOD grant awards • Led outsourcing of inventory management and catalog purchasing processes to VWR, integrating 3rd party catalog cloud services with in-house Oracle ERP service processes• Led migration of internal Sharepoint sites from Sharepoint 2007 and 2010 instances to Office 365, and led re-design of internal intranet portal • Re-designed end-to-end purchasing processes, including contract purchases, high-level buying strategies, and converting asset management to an outsourced consignment structure

Consultant Work via Arcana Solutions from June 2016-Aug 2016• Reports directly to the Chief Administration Officer of the recently created Allen Institute, which combines the Institute for Brain Science, the Institute for Cell Science, and the Frontiers Group. • Built the centralized operation to support the three major businesses, including redesign of process and implementation of the ServiceNow portal to manage incident and ticket requests• Built overall process improvement structure, program, and implementation plan for continuous improvement efforts, including guides on selecting key metrics, identifying correct project and program scope, and building robust communication plans from leadership to entry level employees• Built fluid communication structure between Administration and the Science divisions, ensuring that requests flow to key personnel in a timely manner • Established baselines for key metrics and listening systems to ensure that leadership is alerted when those metrics move above or below published tolerance levels

Consultant work via Arcana Solutions from August 2015-June 2016• Trained established MS payment incentive partners on using the new centralized Partner Incentives Experience (PIExp) tool to better manage tracking, management, and dispute of incentive payments from Microsoft. • Created processes for preparation and transition of established MS partners from existing MS legacy systems to the new centralized Payment Incentives Experience (PI Exp) tool and for the lighter-touch Payment As A Service (PaaS) process.

• Led overall compliance efforts for Microsoft marketplaces, including data privacy management, business continuity management, general data management, trade, tax, and financial controls. Devised policy and procedure, and maintained alignment with corporate compliance teams. • Led financial controls and compliance efforts across 7 Microsoft marketplaces, insuring their compliance with SOX and SSAE16 compliance requirements. Created partnerships with corporate and product group finance teams to devise controls for key processes, then redesigned those processes to align with those controls. Implemented tool sets to monitor performance and potential breaks, and implemented a steering committee to drive scheduling and overall direction. • Led the development and implementation of an evaluative framework that connected our key metrics to our customer experiences, resulting in the creation of a multi-year roadmap that identifies processes and capabilities to be developed to support business group and marketplace performance over the next 3-5 years.• Drove operational requirements, wrote scenarios and use cases, and designed optimal processes on behalf of Microsoft marketplaces for large-scale technology projects, such as the launching of a new enterprise instance of SAP, and for changes in key interfaces. Provided buy-in and support to business, engineering and product groups who are including upgrade functions into product features, focusing on a “One Microsoft” experience that is compelling, scalable & compliant.• Provided end to end operations leadership and management for new online program initiatives with primary accountability for successful cross-organizational execution; ensuring that compliance, cost & experience solutions fit within overall long-term goals, partnering with business groups to project volumes and pro-actively working to scale capabilities appropriately.

• Designed and built 6 business and operational models across the North and South American, European and Asian regions to expand the reach of retail Point Of Sale Activation (POSA) and Electronic Software Distribution (ESD) channels • Led the architecture of IT operational processes for direct to consumer, direct to retailer, and 3rd party POSA and ESD capabilities, including offer management, digital asset and metadata management, and website support. • Led the cross-functional global retail deployments of the retail POSA and ESD channels for the Office, XBox ,and Windows business groups, onboarding 23 retail partners and 5 electronic distributors globally between June 2010 and June 2011. • Worked across Microsoft business and sales and marketing groups to define overall retail and product strategy, build annual budgets, evaluate business cases, identify market expansion opportunities, and prioritize projects for deployment.• Led the definition and stabilization of Digital Supply Chain Operations for Office and Windows, and integrated with existing Xbox Digital Supply Chain Operations, including back end billing and invoicing, sales reporting, and technical token and product key management.• Managed core publishing relationships with major Xbox publishers including Harmonix (Dance Central), Activision (Call of Duty), and Xbox Live Arcade.• Forged relationships and conducted training with new Xbox LIVE publishers, helping them get acclimated to current processes and procedures.• Led the business operations global Xbox LIVE marketplace console and service deployments for 6 new countries (Saudi Arabia, United Arab Emirates, Slovakia, Turkey, and Argentina), and extended the LIVE service to 155 additional countries.

• Built an evaluative methodology that helps design the operational model for new product and service launches, enabling program managers to quickly and accurately estimate time, cost and effort. • Led the cross-functional global deployments of the retail point-of-sale activation channel for the XBox Live, Office for Windows 2010, the Office for Mac 2011, and the Windows 7 Anytime Upgrade launches, designing systems and process solutions to support the multiple business models in North and South America, Europe, and Asia. • Designed the architecture of IT, channel, and business operational processes for direct to consumer, direct to retailer, and 3rd party point-of-sale activation (POSA), and electronic software distribution (ESD) capabilities.• Launched and owned performance of the Microsoft Online Store supply chain, including shipping launch inventory, building fulfillment and return operations processes, and reducing cost.• Streamlined the Zune Originals operational cost structure, bringing a $5 million shortfall to a $500K positive contribution margin in the space of one year.• Managed re-design and re-build of the ZuneHD Originals online store, including the backend website and front end order management platform for the Zune Originals business and the Upload Your Own Picture functionality, resulting in a 90% decrease in order management defects and increase overall revenue retained by more than 30%.

• Rebuilt operational processes between offline advertising product teams and the Amazon fulfillment center operations teams. Improved troubled relationships between product and operations leaders. • Resolved several high-stakes business issues with high-revenue advertisers and offered make-good scenarios to preserve the working relationship, saving several deals with values totaling $1.5M. • Designed and launched channel sales strategy and back-end processes to manage broker and agency relationships for product sales. Closed $500,000 in new customer deals to exceed 1st quarter 2008 goals.• Designed, tested and launched 3 new advertising products for the offline advertising program resulting in over $285,000 in additional quarterly revenue gained. • Realigned deal origination and execution processes throughout the package insert lifecycle, eliminating the risk of illegal advertising being showcased in Amazon boxes by attorney-approving insert creative.

• Redesigned Expedia.com and Hotels.com Contact Center Network Quality form and scoring methodology, which increased overall customer satisfaction scores by 30%. • Redesigned Expedia.com and Hotels.com end-to-end retail promotions process that reduced time to market for submitted deals by 80%, and created a multi-channel campaign assembly process that matches the supply and message to specific customer audiences. • Streamlined Expedia internal air ticket fulfillment processes for automation and insourcing of commission and debit memo management work from an outsourcing partner; created transition plan, made requisite tool recommendations for a total cost savings of $5M.• Designed and scoped Version 2 of the Expedia Traveler Opinions Hotel feature, including sorting hotel suppliers on search results based on a combination of profit maximization and customer rating scores, creation of a centralized community hub page, and support for our international points of sale.

• Mapped Sears.com end-to-end business processes and identified current and potential weak points in Order Management business processes in preparation for new item launches. • Made recommendations for adapting inventory purchase practices for marketing promotions and recommended website stock visibility workarounds resulting in potential savings of over $1.1M.