Jamie Bartlett Email and Phone Number
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Jamie Bartlett personal email
Results-oriented, Customer Solutions Leader dedicated to delivering a superior customer experience and building high-performing teams. 25 years of experience in customer relationships, training, and call center management with proven capabilities to drive and define strategic objectives. Able to proactively identify and resolve customer concerns while focusing on growth and retention. Highly effective in creating strong and collaborative partnerships at all levels. Recognized as an inspirational leader who creates and fosters an inspiring workplace and culture of inclusivity.
Quest Diagnostics
View- Website:
- questdiagnostics.com
- Employees:
- 30175
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Sr. Director Patient Services Southeast NorthQuest DiagnosticsGreensboro, Nc, Us
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Sr. Director Customer OperationsQuest Diagnostics Mar 2022 - PresentUnited States
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Sr. Manager Customer SolutionsQuest Diagnostics Aug 2019 - Mar 2022Greensboro/Winston-Salem, North Carolina AreaManages and directs customer solutions operations and drives improvements in the customer experience for both the SEN and SES sub-regions. Develops, implements, and reviews relevant processes, policies, and standard operating procedures. Responsible for service issue resolution, and case management for Commercial Sales representatives and others. Oversees client communications, and prospective monitoring of key or at-risk accounts and management reporting. Partners with all functional areas to establish relationships and problem-solving processes that are seamless to the customer. Streamlines internal processes to focus on more effective turnaround time for requests and resolutions, causing internal and external client satisfaction.
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Manager Of Customer Relations, Southeast RegionQuest Diagnostics Aug 2016 - Aug 2019Greensboro/Winston-Salem, North Carolina AreaResponsible for supporting customers across the SEN, coordinating growth initiatives, implementing customer retention processes and strategies, and operationalizing customer requirements. Provides the bridge between Sales, Customers and the end-to-end clinical laboratory operations partners.Mitigating service-related losses of customer with a white glove approach to their lab partnership.Developed a high performing team with increased employee engagement and empowerment results.
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Client Operations ManagerQuest Diagnostics Jul 2015 - Aug 2016Oversees the CSS and SSR operations team for the Greensboro lab with a focus on growth and retention for the Commercial Organization. Lead and adapted to change in a fast-paced environment through an acquisition, while implementing changes with policies and procedures. Worked to develop strategies for improvement that will create best practices for the team and better handling of client issues. Developed and coached employees for current role and future roles within Quest Diagnostics. Worked directly with Commercial leaders and representatives to ensure client satisfaction with problem resolution. Streamlined internal processes to focus on more effective turnaround time for requests and resolutions. Lead a team that is service focused to create the best client experience for our internal and external customers.
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Client Service SpecialistQuest Diagnostics/Solstas Lab Partners Oct 2014 - Jul 2015 Client relationship building via direct customer contact as well as Commercial Sales. Scheduling and conducting initial training sessions for key customers. Monitoring of strategic accounts to review client satisfaction, sales retention; based on review, format and execute risk/repair plan with functional teams to resolve any need or concern in a timely manner. Routine client visitation in coordination with commercial sales to ensure satisfaction with services and address concerns. Ensure compliance in accordance to company guidelines Manage other projects/responsibilities as assigned by manager.
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Client Development SpecialistSolstas Lab Partners Oct 2013 - Oct 2014Greensboro/Winston-Salem, North Carolina AreaCreating and foster long term relationships with the portfolio of assigned clients. Serves to understand the customer's demands, plan how to meet these demands, and generate sales for the company as a result. Maintaining client interactions in Salesforce. -
Sales Administration Team And Salesforce TrainerSolstas Lab Partners Apr 2012 - Oct 2013Greensboro/Winston-Salem, North Carolina AreaResponsible for handling and assisting Sales and Service representatives with client issues and troubleshooting workflow to help and maintain client satisfaction. Creating, editing and maintaining all Salesforce training materials for the Sales and Service for Solstas Lab Partners. Serving as the Salesforce trainer for new and exciting Sales and Service team members.
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Customer Service SupervisorSolstas Lab Partners Jun 2007 - Apr 2012Greensboro/Winston-Salem, North Carolina AreaSupervised the customer service call center for client and employee requests while preserving a standard excellence for customer care and service. This included training and coaching new and existing employees with client issues and career devolvement. Responsible for approval of all department employee’s time cards, the management of employee’s shift schedules and PTO requests. Creating and upholding department workflow for employees. Responsible for handling confidential employee records, annual reviews, counseling statements for attendance or work performance issues, screening and interviewing new department candidates. Assisted in developing and retaining the training materials and the creation of all new hire training plans. Served as a direct contact for Solstas clients whom needed special attention or requested a direct contact within the customer service department.
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Customer Service Department TrainerSolstas Lab Partners Sep 2004 - Jun 2007Greensboro/Winston-Salem, North Carolina AreaTrained all new hires in the call center with lab materials, department standards, customer service, and phone etiquette to ensure their potential success within the customer service department.Assisted in developing and retaining the training materials and the creation of all new hire training plans.
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Customer Service RepresentativeSolstas Lab Partners Jan 2004 - Sep 2004Greensboro/Winston-Salem, North Carolina AreaResponsible for handling in-bound client calls, lab specimen reviews and Stat calls. Maintaining a friendly and professional manner with clients at all times and meeting the department call threshold demands. Offering quick and accurate information to guarantee client satisfaction.
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Customer Service RepresentativeFnb Southeast Sep 2000 - Dec 2003Maintaining a high level of service excellence with all banking customers. Responsible for opening and maintaining new and existing customer accounts. Growing and maintaining existing customer relationships with service and up sell opportunities for new banking products. Assisted in maintain the branch money supply and auditing bank tellers weekly. -
Assistant Branch ManagerSuntrust Bank Jan 1998 - Sep 2000
Jamie Bartlett Skills
Jamie Bartlett Education Details
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Public Health
Frequently Asked Questions about Jamie Bartlett
What company does Jamie Bartlett work for?
Jamie Bartlett works for Quest Diagnostics
What is Jamie Bartlett's role at the current company?
Jamie Bartlett's current role is Sr. Director Patient Services Southeast North.
What is Jamie Bartlett's email address?
Jamie Bartlett's email address is tb****@****.rr.com
What schools did Jamie Bartlett attend?
Jamie Bartlett attended University Of North Carolina At Greensboro.
What skills is Jamie Bartlett known for?
Jamie Bartlett has skills like Training, Healthcare, Salesforce.com, Hospitals, Healthcare Information Technology, Customer Service, Managed Care, Sales, Sales Operations, Team Building, Process Improvement, Cold Calling.
Who are Jamie Bartlett's colleagues?
Jamie Bartlett's colleagues are Sharonda Roberts, Sheba Haines, Sofiane Otmane, Miguel Maldonado, Ron Stokes, Alicia Meadows, Vanessa Herrera.
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Jamie Bartlett
Project Manager - Workforce Development At Casat At The University Of Nevada, RenoGreater Reno Area2casat.org, gmail.com
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