I provide quality customer service by providing one-on-one attention to detail. I oversee and participate in the preparation and service of food and beverage items in accordance with company standards for presentation, quality and portion control. I ensured timely, efficient meal service; supervising staff and responding to customer complaints in person at the time of the complaint and via email for electronic complaints. I trained employees; assigned and coordinated work of employees to promote efficiency and excellence in food and service, with a focus on maintaining a safe environment for everyone. I used the proper systems for completion of required daily/weekly/monthly reports such as inventory-cash reports-production records, payroll and time- keeping. I directed and participated in the overall sanitation and safety of the facility and employees in accordance with company standards and government regulations.I followed a sanitation schedule and ensured food-service employees adhered to the schedule for cleaning of kitchen and dining areas and washing of common service items and equipment. Michigan Lottery Retailer including Keno. Cash management, credit card processing and reset tills for next day. I can effectively communicate with employees including written and oral instructions.I helped select and orient employees; oversees staff training in areas of responsibility.