Jamie Brummer Email & Phone Number

Provide front line telephone, chat and email support to clients on tax returns. Provides tax support of 1040, 1120, 706/709, 990, 5500, and Planning software programs for Prosystem fx clients. Understands related tax and accounting issues presented by customers in order to provide customer support.Receive electronic filing call inquiring about their status of electronic return and troubleshoot diagnostic and rejections that clients receive on their e-filed tax returns.Help clients troubleshoot system errors during install/uninstall procedures of the Planning software updates for Network, Standalone, laptop, and Citrix/Terminal servers.Team leader on knowledge base project to update and correct any errors in the articles for the upcoming tax season.Provide assistance to the seasonal staff when they are not able to answer the client’s questions.

Performs CSC/LED duties, receiving and recording radio, telephone messages and instructions involving emergencies, complaints, violations, accidents, and request for instructions and assistance and responded to conducts initial and/or follow-up investigationsCoordinate security procedures for aircraft arriving at the installation. Maintains records, check lists, and prepares reports covering activities and events occurring over the course of a shift. Prepares detailed written reports reflecting all facts and incidents for further action. Ensure employees are capable of all aspects of work and provides the on-the-job training to new employees and on a regular basis incumbent plans, assigns, directs, and controls the work of subordinates. Denies entry to unauthorized personnel to avoid possible criminal activity.

Served as focal point for entire organizations concerning Privacy Act matters and verified the authorization of ID cards, and enrollment of eligible family members.Developed procedures and establish policies for building, updating, auditing, accounting and disposition of automated and manual records.Responsible for the development of the following programs: reassignments, separations retirements, conditional releases, and inter- and intra-service transfers.Conducts briefings to promote a full understanding of all aspects of the Personnel Relocation functions. Responsible for input of data pertaining to Personnel Relocation programs and managed the civilian Air Force Personnel Records System.

Bachelor’S Degree, Arts, Entertainment, And Media Management, 3.71

Bachelor Of Science, Entertainment Business