Jamie Brummer Email & Phone Number

Provide both technical phone support and customer service, diagnosing software performance issues/bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.

Provide both technical phone support and customer service, diagnosing software performance issues/bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.

Provide customer support through call center duties including processing orders, returns, opening and closing of service calls, processing and expediting of field service orders- accurately and timely to drive customer satisfaction and loyalty. Dispatching of field service calls to appropriate field service technician while assisting these technicians with closing of their daily service calls through the company database. Entry of FSMA's (Field Service Maintenance Agreements) and Supplemental Warranty Agreements. Assisted Videojet Sales Team with maintaining and improving retention levels of existing accounts by demonstrating Return on Investment Analysis, Annual Reviews as part of value-added selling strategies and improving customer retention in competitive markets. Supported Videojet Sales Team by progressing and monitoring equipment orders to ensure on-time delivery to meet customer needs. Planned and organized installation of new equipment with Field Service Management and technicians.Supported United States Field Service Team by assisting with expense reports, company cell phone administration, Field Service Maintenance Agreements and contract renewals. Manage service administration for all Field Service territories, including updating serial number data base, and utilizing resources for priority orders. Maintained and distributed Field Service Bulletins, corporate contact for all new U.S. Field Service new hires. Set up of all new hires for U.S. Field Service technicians in database and trained each new hire with important processes to be included in their daily schedule. Was able to develop an online automated timecard processing system via the company intranet directly into Oracle with assistance from development for technicians to track their time in real time.

Elk Grove Village, Illinois

Managed territory by processing and allocating shipment of orders the business equipment division.