Thank you for visiting my profile!I'm am considered by my colleagues and leaders, as a resourceful, meticulously accurate, and a highly effective leader with expertise in all facets of banking operations, to include implementing stringent quality measures, and financial services that meet and exceed all expectations. I am highly polished at quality reviews and loss mitigation techniques, within a global environment, and talented at collaborating with all members of the institution, to consistently achieve business and financial objectives. I'm continually exceeding audit pass rate goals; and deliver strong communication skills, with proven abilities to adhere to all regulatory compliance measures, while solving problems, and providing exceptional customer service.  Some of my key career achievements are:Achieved the Platinum Award for outstanding leadership, and project impact for a major bank exam in 2017Received the Bank of America 2014 Volunteer Excellence Award, top 10th of 1% of volunteers in the market Selected, based on performance, to participate in the Consumer Financial Protection Bureau (CFPB) Civil Investigation Demand (CID) Initiative in 2015 Top Performer Award for consistently exceeding audit pass rate goals from 2011-2016 Recognized for outstanding contributions to the community in 2013 and 2014 Chosen by Card Executives for appearance in TV media ad supporting the 'Moving Ahead' campaign in 2009Attained personal recognition from President of Card Services, for dedication to problem resolution