Specializing in Ivanti Service Desk design and implementationIvanti Xtraction ReportingIvanti Assent ManagementIvanti Endpoint ManagerPre-Sales EngineerITIL Best PracticesIvanti Community MVP (http://community.ivanti.com

Lead SME for Client Services SupportLANDesk Systems Administrator (LDSD, LDMS)Quest Active Roles AdministratorProject Lead for LANDesk Service Desk roll-out to our DC office with potential to roll out on a Global scale in the futureLead Developer for LANDesk Service Desk

• Develop and Maintain systems for Service Desk, ESC, Change Management and Finance• Provide superior tier 2 support as escalated by the Service Desk• Support Microsoft Exchange 2007 environment• Administer ListServ for FHI360• Administer Active Roles for AD including policy and access template management• Develop, Support and Administer Conference Room Manager Software• Maintain Windows Server 2003 and 2008 Infrastructure including patching• Support both SharePoint 2007 & 2010 platforms• Proactively monitor file servers and adjust accordingly for insufficient space• Build virtual servers in VMWare environment• Restore files from EMC Avamar backup on an “as needed” basis

• Designed and Implemented LANDesk Service Desk platform from ground up domestically• Designed Service Desk workflow to allow for domain separation for international countries• Configured LANDesk Service Desk Web and Application Servers• Designed and Configured Meeting Room Manager Server and application• Serves as LANDesk Service Desk, Meeting Room Manager, and SharePoint Administrator• Project leader for domestic launch of Meeting Room Manager Outlook plug-in• Project leader for LANDesk Service Desk international roll-out (Kenya & Thailand)• Project leader for Meeting Room Manager international roll-out (Kenya & Thailand)• Responsible for writing management reports using Crystal Reports 2008• Continues to provide superior customer service as a member of the Service Desk• Creates and modifies employee user accounts in Active Directory• Integrated various departments into Service Desk ticketing system (HR, Facilities, TRM)

• Provided superior customer service as a member of the Service Desk team• Installed and supported a wide variety of software and hardware daily• Set up and facilitated daily video conferencing, teleconferencing and group presentations• Trained new employees on IT procedures and policies• Served as administrator of the LANDesk Service Desk support software• Served as administrator of the LANDesk Service Desk Knowledgebase Database• Created new users for external FHI team sites• Created “How To” training documents for end users• Trained new IT team members on LANDesk Service Desk support software• Responsible for maintaining an accurate on-hand account of loaner equipment• Added new employees to FHI’s global email list and group distribution lists

Software company specializing in customized software for the Waste Management Industry. Over 500 clients across the country including Puerto Rico and Alaska.

Support proprietary software for waste management and recycling facilities.