Jamie Cramer Email & Phone Number

Fairfax, Va

Fairfax, Va

Falls Church, Va

Prepare meals for students.

Performed data entry on personnel actions and payroll documents into the human resources information systems. Worked closely with other HR areas to ensure that all data for new hire employees were processed in a timely and accurate manner and that all service level agreements and internal metrics were met. Developed Quality Assurance documents and conducted extensive quality assessment of all processed personnel actions and payroll documents for newly hired employees;. Verified the information for new hires' to include: Federal Employee Health Benefits (FEHB), Federal Employee Group Life Insurance (FEGLI), Thrift Savings Plan (TSP), all Service Computation Date calculations, Creditable Military Service, and Veteran's Preference by utilizing the employee's past civilian and military history. Researched (including OPF research), analysis and issue resolution to improve efficiency. Assisted in the distribution of work across the team to ensure equitable division amongst team members. Provided training and mentoring to new team members and reporting progress to management. Assisted in training coworkers in editing and improving Standard Operation Procedure documents. Developed job standards for use within the team.

Responsible for ensuring a positive customer experience. Served as the first point of contact for customers. Answered questions and directed customers to appropriate individuals when appropriate. Processed check and credit card payments.

Supervised over 10+ employees and assisted in the annual review process by tracking performance and attendance and provided feedback and coaching to employees. Held individual meetings with team members to track individual progress and establish and develop career goals. Coordinated scheduling for all Customer Assistance Representatives. Prepared and facilitated monthly staff meetings to ensure that all employees were kept up to date with new information brought forth by the organization. Organized weekly job fairs used to staff all positions within the company. Assisted with setting up potential candidates with a computer based application system. Verified all candidate information and employment forms. Conducted new-hire orientation sessions and assisted in completion and verification of required employment documents. Assisted in maintaining and operating company Child Day Care Center used by customers. Responsible for child care as well as maintenance of the facility. Assisted Administrative Assistant on day to day tasks such as reporting functions, basic errands, filing, and answering telephones.

Education record

H.S. Diploma