Jamie Dolphin Email and Phone Number

• Consistently improve the end-to-end process for transaction monitoring by implementing new business rules, based on the latest fraud & risk trends, to trigger alerts & mitigate against fraudulent activity & potential losses.• Taking ownership of simplifying internal processes by working closely with the data analytics team to streamline tasks & create simplified process guides. This enables me to effectively coach the wider team & make the department more efficient. • Mitigate &… Show more • Consistently improve the end-to-end process for transaction monitoring by implementing new business rules, based on the latest fraud & risk trends, to trigger alerts & mitigate against fraudulent activity & potential losses.• Taking ownership of simplifying internal processes by working closely with the data analytics team to streamline tasks & create simplified process guides. This enables me to effectively coach the wider team & make the department more efficient. • Mitigate & control financial risk exposure by pro-actively conducting credit reviews on merchant acquiring facilities through detailed analysis of accounts and potential non-delivery exposure. • Conduct thorough investigations by analysing traffic processed through high-risk acquiring facilities to locate potential financial risks and illicit activity.• Identify potential risks of new & existing merchants by utilising a wide variation of sources available to minimise potential losses to the company.• Pro-actively make decisions & recommendations on the future of existing acquiring facilities by conducting thorough risk analysis investigations. • Conducting reviews of companies & individuals from an AML perspective based on live alerts received via the World Check portal & media outlets. • Conduct thorough reviews of change / amendment requests received from merchants to ensure they are legitimate & compliant from a KYC / Compliance & company policy perspective. • Perform content monitoring reviews of company websites to ensure they are compliant from both a legal & company policy perspective. Show less

Analysing & investigating potential risk & fraudulent activity against merchant accounts.Investigating accounts fraudulently set up for collusive activity.Assessing potential risk by analysis of accounts & calculating non delivery exposure.My role requires me to make accurate judgements & important decisions to aid in minimising the risk & potential reputation damage to the company aswell as reducing and preventing financial losses.

• Taking ownership of escalated queries from key corporate banking customers to ensure they are dealt with promptly whilst providing the highest level of customer service.• Positive relationship building with key stakeholders to ensure business is retained as well as seeking opportunities to develop and grow the business. • Complaints handling from an end to end process. Ensuring the query is resolved as quickly as possible alongside group policies. Repairing potentially damaged… Show more • Taking ownership of escalated queries from key corporate banking customers to ensure they are dealt with promptly whilst providing the highest level of customer service.• Positive relationship building with key stakeholders to ensure business is retained as well as seeking opportunities to develop and grow the business. • Complaints handling from an end to end process. Ensuring the query is resolved as quickly as possible alongside group policies. Repairing potentially damaged relationships to restore faith and confidence in the bank. • Prioritising workloads to determine urgent queries by analysing inbound escalations. Show less

• Responsible for recovering financial losses for the bank when exposed to fraudulent claims made by customers. • Investigation into false claims and making pro-active decisions into whether refunds are to be granted using questioning technique. • Providing analytical data for Resource Planning, MI, backlogs, individual/team performance stats, daily forecasting & capacity planning across the whole department.

• Providing business critical advice and guidance on the management of accounts and facilities available.• As this role dealt with a variety of customers & internal relationship managers I had to ensure I maintained a high level of professionalism at all times whilst having high regard and empathy in relation to customers personal situations.• The role is primarily customer service based but changed to incorporate administrative duties so I had to adapt to learn admin duties quickly to… Show more • Providing business critical advice and guidance on the management of accounts and facilities available.• As this role dealt with a variety of customers & internal relationship managers I had to ensure I maintained a high level of professionalism at all times whilst having high regard and empathy in relation to customers personal situations.• The role is primarily customer service based but changed to incorporate administrative duties so I had to adapt to learn admin duties quickly to ensure minimal business interruption. Show less

• This department required me to liaise with police officers & other internal fraud investigators to investigate and collate information to create cases to solve crimes ranging from fraud to murder investigations.• I became the main point of referral (head police liaison officer) within the team and trained 5 other colleagues fully in this area during my time in this department.I became involved in very high profile & highly publicised cases. I often had to provide witness statements on… Show more • This department required me to liaise with police officers & other internal fraud investigators to investigate and collate information to create cases to solve crimes ranging from fraud to murder investigations.• I became the main point of referral (head police liaison officer) within the team and trained 5 other colleagues fully in this area during my time in this department.I became involved in very high profile & highly publicised cases. I often had to provide witness statements on behalf of the bank to be used in court as vital information. Show less

• In this department, I was able to learn the skills & gain a vast amount of experience in identifying fraudulent patterns & trends on new business credit card applications. This has enabled me to pro-actively locate fraud and manage to prevent any financial losses to the business as a result of fraudulent activity.• I have also developed the skills to effectively identify fraudulent customer telephone callers by using various system tools and business procedures.• This role required me… Show more • In this department, I was able to learn the skills & gain a vast amount of experience in identifying fraudulent patterns & trends on new business credit card applications. This has enabled me to pro-actively locate fraud and manage to prevent any financial losses to the business as a result of fraudulent activity.• I have also developed the skills to effectively identify fraudulent customer telephone callers by using various system tools and business procedures.• This role required me to have a very high attention to detail as often it would be a very small discrepancy or detail that led to us breaking fraud rings. • I have gained a substantial amount of skill and experience on both admin work and telephony roles since my time in this department Show less