Experienced Commercial Banking Professional | Complaints Resolution Specialist | Customer Relationship Management | Continuous Improvement AdvocateI am a seasoned commercial banking professional with a proven track record of delivering exceptional service and resolving complex issues for clients. With nearly a decade of experience in customer-facing roles and five years in banking administration, I have developed a deep understanding of client needs and stakeholder management. Currently serving as a Commercial Banking Complaint Manager at Lloyd’s Banking Group, I specialize in resolving intricate client issues and retaining valuable relationships through bespoke solutions and adherence to regulatory standards. Recognized by senior leadership for my exemplary work ethic and contributions to process optimization initiatives, I am committed to delivering results and driving continuous improvement.Key Skills:- Bespoke Client Servicing- Complaint/Conflict Resolution- Continuous Improvement (LEAN)- Customer Retention- Effective Multi-tasking- Excellent Communication Skills (Written and Verbal)- Feedback and Training- GDPR Compliance- IT Skills: Data Management, Office 365, Presentations, Basic HTML/CSS Coding- Organization/Task Prioritization- Problem Solving- Self-Motivation- Teamwork/BuildingExperience:- Lloyd’s Banking Group: Customer Service Adviser, Commercial Client Services Adviser- The IP Warehouse: Client RelationsEducation:- Pyschology Bsc (UoB)- A-Levels: Psychology, English Language and Literature, Modern History- BTEC Statistical Problem Solving Using Software (Distinction*)- CAFM Udemy Course (In Progress)- GCSEs (including Maths, English, and Science)Communication:As evidenced by my extensive experience, I excel in communication with stakeholders at all levels, ensuring clarity, empathy, and effectiveness in every interaction. Whether resolving client complaints or providing feedback and training to colleagues, I prioritize clear and impactful communication to drive positive outcomes.