Jamie Germaney Email and Phone Number
Experienced Commercial Banking Professional | Complaints Resolution Specialist | Customer Relationship Management | Continuous Improvement AdvocateI am a seasoned commercial banking professional with a proven track record of delivering exceptional service and resolving complex issues for clients. With nearly a decade of experience in customer-facing roles and five years in banking administration, I have developed a deep understanding of client needs and stakeholder management. Currently serving as a Commercial Banking Complaint Manager at Lloyd’s Banking Group, I specialize in resolving intricate client issues and retaining valuable relationships through bespoke solutions and adherence to regulatory standards. Recognized by senior leadership for my exemplary work ethic and contributions to process optimization initiatives, I am committed to delivering results and driving continuous improvement.Key Skills:- Bespoke Client Servicing- Complaint/Conflict Resolution- Continuous Improvement (LEAN)- Customer Retention- Effective Multi-tasking- Excellent Communication Skills (Written and Verbal)- Feedback and Training- GDPR Compliance- IT Skills: Data Management, Office 365, Presentations, Basic HTML/CSS Coding- Organization/Task Prioritization- Problem Solving- Self-Motivation- Teamwork/BuildingExperience:- Lloyd’s Banking Group: Customer Service Adviser, Commercial Client Services Adviser- The IP Warehouse: Client RelationsEducation:- Pyschology Bsc (UoB)- A-Levels: Psychology, English Language and Literature, Modern History- BTEC Statistical Problem Solving Using Software (Distinction*)- CAFM Udemy Course (In Progress)- GCSEs (including Maths, English, and Science)Communication:As evidenced by my extensive experience, I excel in communication with stakeholders at all levels, ensuring clarity, empathy, and effectiveness in every interaction. Whether resolving client complaints or providing feedback and training to colleagues, I prioritize clear and impactful communication to drive positive outcomes.
Bromford
View- Website:
- bromford.co.uk
- Employees:
- 884
-
Customer Service RepresentativeBromford Jun 2024 - PresentWolverhampton, England, United KingdomAs a dedicated Customer Service Representative at Bromford, I specialise in providing exceptional support to residents and ensuring smooth communication between tenants and the housing team. My role involves addressing inquiries, resolving issues, and offering practical solutions to enhance tenant satisfaction. I excel in managing a high volume of calls and emails, coordinating maintenance requests, and handling complex situations with empathy and professionalism. With a strong focus on problem-solving, attention to detail, and fostering positive relationships, I contribute to a positive living experience for all residents.
-
Commercial Complaints ManagerLloyds Banking Group Jun 2019 - Apr 2024Wolverhampton, England, United Kingdom4/06/2019 – 30/03/2020Customer Service Adviser • Lloyds Banking GroupServicing every client need fast and efficiently ensuring that communication is clear and tasks are completed exactly as requested. Resolving complaints first hand coming to fair outcomes as regulated by the FCA. Ensuring all customers' wellbeing and needs are catered for as well as their everyday banking needs.30/03/2020 – 10/08/2021Commercial Client Services Adviser • Lloyds Banking GroupProviding complex and bespoke servicing to Commercial Banking clients to meet their every need by coordinating cross-functionally across the bank. Using exceptional written and verbal communication skills across multiple channels to ensure customers and team members are always in the loop. This included ordering bulk stationary orders for large clients.Recognized by the COO at the time Adrian White and head office for my ‘10/10 quality of work and client resolutions’.10/08/2021 – April 2024Commercial Banking Complaint Manager • Lloyds Banking GroupResolving complex issues for clients and retaining clients via bespoke resolutions and assessment/award of compensation in line with regulators such as the FCA, PRA, etc., ensuring all legal needs of the bank are met and that the outcome is always fair for the client within regulated timescales. Resolving any conflicts of interest and restoring faith in any failings. Providing feedback to colleagues.I have been recognized by the COO for my contribution to the team in terms of my work ethic and Continuous Improvement projects that resulted in the streamlining of processes, freeing up time for all team members. Providing feedback to colleagues throughout the bank and training for competency in role. -
Client Relations SpecialistThe Ip Warehouse Ltd Feb 2023 - Aug 2023United KingdomInstalling IT software and hardware, conducting client training and onboarding and ensuring they have everything they need at set-up/ lifetime servicing. -
Exclusive Hospitality AssistantTcs Recruitment Uk 2017 - 2018United Kingdom1. Welcoming and greeting distinguished guests attending events such as Cheltenham and other prestigious horse racing events hosted at Michelin star restaurants like Chez Roux.2. Assisting in the preparation and setup of dining areas, ensuring tables are impeccably set and decorated to meet the standards of a Michelin-starred establishment.3. Providing exceptional customer service to guests, attending to their needs promptly and courteously throughout the event.4. Collaborating closely with award-winning chefs such as Albert Roux and Michel Roux Jr., assisting them in executing their culinary vision and ensuring the highest quality of food presentation and service.5. Serving food and beverages to guests with precision and attention to detail, adhering to Michelin standards of excellence in both presentation and taste.6. Anticipating guests' needs and proactively addressing any requests or concerns to ensure a seamless dining experience.7. Maintaining cleanliness and organization in the dining areas, including clearing tables, refilling water glasses, and ensuring a tidy and inviting atmosphere.8. Assisting with the coordination of special events and private dining experiences, including menu planning, setup, and execution.9. Upholding the reputation and prestige of the restaurant by embodying professionalism, grace, and discretion in all interactions with guests and colleagues.10. Contributing to a positive and collaborative team environment, supporting fellow staff members and working together to deliver exceptional hospitality at every event. -
Sainsburys Online ShopperSainsbury'S 2016 - 2017Wolverhampton, England, United Kingdom -
Sales AssociateSelfridges 2014 - 2016Birmingham, England, United Kingdom- Engage with customers in a friendly and approachable manner, providing personalized assistance and expert product knowledge to meet their needs and preferences.- Actively contribute to achieving sales targets and KPIs through effective product promotion, cross-selling, and upselling techniques.- Maintain immaculate visual merchandising standards within assigned areas, ensuring product displays are enticing and reflective of Selfridges' luxury aesthetic.- Process transactions accurately and efficiently using our point-of-sale systems, while adhering to cash handling procedures and maintaining security measures.- Build and nurture lasting relationships with customers, fostering loyalty and driving repeat business through exceptional service and follow-up communication.- Stay informed about current trends, product launches, and brand developments to provide informed recommendations and enhance the customer experience.- Collaborate closely with team members and department managers to uphold operational excellence, contribute to a positive working environment, and achieve collective goals.- Assist with stock replenishment, inventory management, and periodic stocktakes to ensure optimal product availability and organization on the shop floor.
Jamie Germaney Education Details
-
Psychology
Frequently Asked Questions about Jamie Germaney
What company does Jamie Germaney work for?
Jamie Germaney works for Bromford
What is Jamie Germaney's role at the current company?
Jamie Germaney's current role is Customer Service Representative.
What schools did Jamie Germaney attend?
Jamie Germaney attended University Of Birmingham, King Edward Vi College, Stourbridge.
Who are Jamie Germaney's colleagues?
Jamie Germaney's colleagues are Kelly Murphy, Paul Butler, Lesley Campbell, Linda Tandy, Rajun Soori, Jade Lawrence, Abbie Phillips.
Not the Jamie Germaney you were looking for?
-
2caa.com, caa.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial