Marcus Jones Email & Phone Number

United Kingdom

London, England, United Kingdom

• Additional responsibilities gained since last positioned at One Housing Group:
• Set rent and service charge figures for a portion of the residential portfolio worth over four million pounds utilising multiple data sources across the business.
• Relayed crucial future financial costs to various areas of the business allowing for more accurate forecasting.
• Improved the quality and quantity of data being captured through persistently requesting documents from our partner and archiving relevant documents found internally.

Birmingham, United Kingdom

• Validated customer data to ensure all required information is present, identify any user errors and reformatting into an appropriate format.
• Uploaded customer property, tenancy and charges to a bespoke back-end system allowing customers to access all their accurate data.
• Understand and analyse critical lease data including, lease breaks service charges, rent, invoices
• Assisted implementation manger with daily duties to ensure high levels of customer service.

• Analysed service charge budgets to identify changes in costs and simplify the information for stakeholders.
• Managed and formed utilities, cleaning and grounds maintenance contracts which fell inline within the company core values.
• Reviewed property leases to understand legal responsibilities of either One Housing Group, managing agent or residents at the property.
• Ensured important datasets were kept up to date by utilising various information sources.
• Authorised supplier invoices relating to properties within the portfolio, ensured the costs were valid using historical data, personal experience and liaising with internal and external stakeholders.
• Responded to formal resident’s complaints and resolved their issues in a professional manner.

• Dealt with customers import and export sea freight pricing enquirers in a timely manner.
• Obtained competitive and profitable pricing quotations from various international suppliers for tenders, short and long-term business.
• Kept up to date with issues which could have potentially impacted pricing such as politics issues, carrier issues and vessel space availability.
• Built strong relationships with both customers and suppliers which lead to new business opportunities.
• Analysed internal profit and loss data to see where monetary and quality of service improvements could have been made.
• Point of contact for any questions surrounding quotations personally issued.

Birmingham, United Kingdom