Jamie G. Email & Phone Number

Sydney, New South Wales, Australia

• Lead the execution of the strategic business objectives and ensuring stakeholder relationships are fostered and maintained. Own the business development and relationship management activities, focus on generating.
• Leading business unit strategy from conceptual to go-live and BAU as operations commence, developing and fostering the customer experience strategy and maintaining focus on NDIS participant journey
• Development of our national relationship management strategy across multiple stakeholder groups, to support expansion and roll-out
• Manage identified key national and state-based organisations, and foster key relationships between relevant NGOs, NFPs, the NDIS, disability advocacy groups, IT & recruitment partners, LACs and Support Coordinators.
• Working collaboratively with NDIS Operations Team and senior management to ensure a positive intake and service delivery experience for participants and providers. Working closely with NDIS Operations Team to provide.
• Working with the leadership team to create robust case management workflows and processes with all activity entering the system and ensure all progress, plans, communications and interactions with participants and.

Sydney, Australia

• Led the development and implementation of new biopsychosocial programs and initiatives within the Personal Injury division to drive higher return-to-work and return-to-health rates within the Workers Compensation.
• Quantitative and qualitative research in conjunction with our Actuarial Team to engage in research-based activities including sourcing community-based actions and activities
• Actively involved in, as well as being across regional affairs and emerging trends in the regional areas to seeks opportunities for continuous improvement in the program
• The development and roll-out of an evidence-based program called Individual Placement Support (IPS) and the adoption within the personal injury space as opposed to disability-focused
• Part of the Personal Injury COVID-19 Response Team and led divisional comms for periods of mandated work-from-home orders and office shutdowns
• Leading initial assessment of opportunity and market assessment of NDIS to ascertain key capabilities and transferrable skills between Personal Injury operations and NDIS

Sydney, Australia

• Embedded in the External Corporate Communications division which specializes in curating the organisations’ external communications and facilitating its PR messaging, at a time of increased media and public scrutiny of.
• Oversaw the project overhauling Allianz’s communications response to a Catastrophe (CAT) Event (i.e. cyclone, flood, bushfire etc). Worked constructively with 6 different teams of MM to restructure and sync all teams.
• Implemented and oversaw the transition of our Reputational Risk database to a new system I specifically curated on the JIRA platform. Also wrote a detailed instruction walk-through manual for rest of business that was.
• Wrote key media releases, fielded questions from the press and other external organisations like City of Sydney, to bolster media presence and advertise the Allianz brand. Worked constructively with colleagues and.

Sydney, Australia

• Working closely with Allianz’s Chief Corporate Affairs Officer, in a unique period of time for the company as it faces both regulatory, social, cultural and external challenges. Also assist Market Management deliver.
• Participated in curating positive external communications during and following the Royal Commission into Potential Misconduct in the Banking, Superannuation and Financial Services Industry.
• Worked on the business-critical Risk Governance Self-Assessment that was requested by the regulator APRA via the Allianz Australia Board. Heavily involved in facilitating internal focus groups in conjunction with.
• Assisted Specialised Social Media team cross-analyse competitors in key markets and make recommendations to move towards a more intermediated social media strategy.
• Liaise regularly on behalf of Allianz Australia with key business leaders, stakeholders, bureaucrats, politicians and experts in a variety of fields to help guide and influence Allianz’s comprehension of external risk.

Sydney, Australia

• Partnered with Change Management Leaders and external contractors, key members' of Allianz's Senior Management Team (SMT), HR, IT and various other departments to assist with the behavioural, cultural and physical move.
• Worked with primary stakeholders to review key operational functions including mapping workflows to identify improvement opportunities. Specifically, assisted and audited transition to a 'paperless' and digitised.
• Identified and established engagement with stakeholders and experts needed for updating key policies and procedures necessary for transition to an Activity Based Working (ABW) environment.
• Successfully secured the Managing Directors' sponsorship for an initiative around a Paperless Procurement Contract, which involved presenting directly to the SMT Board.
• Collaborated in writing and reviewing reports for Procurement purposes in anticipation of move. Assisted with overall reports detailing changes in policies, site floor layout and comms with the wider IT division on.
• Facilitated training sessions to incorporate behavioural changes and introduce protocols. Training covered all 500 of IT’s staff in 2 hour long sessions, and fielded a variety of questions from all IT divisions in.

Sydney, Australia

• Provided a unique political-economy lens to the Strategy team at a time when regulatory pressures and technological / social trends in insurance were challenging legacy business models and strategies.
• Provided data analysis and qualitative research for a review of our ‘Flood Cover’ product offering and rating / risk system. Project resulted in SMT recommending changes to product(s) based on research findings.
• Conducted research and interviews with key experts in fields ranging from climate change, automated vehicles, blockchain technology and other emerging trends that may affect insurance in the future, and co-presented a.

Sydney, Australia

• Assisted Government Services (GS) WC with the research, structure and publication of important submissions and tenders that were ultimately submitted to State and Federal Governments. Was part of two crucial Working.
• Co-authored submissions to the QLD Government and Commonwealth Government in regards to reforms made to disability management (specifically the rollout of the National Disability Insurance Scheme [NDIS]).
• Assisted with research, structuring and writing of tenders to the NT Government to maintain an existing contract, which was ultimately successful.
• Worked collaboratively to submit a detailed tender to the Commonwealth Government to manage services within the NDIS rollout interstate.
• Played a pivotal role in ‘re-booting’ a successful program addressing the adoption of ‘Behavioural Insights’ learnings for WC case managers, later helping set up the Behavioural Insights Government Services Team (BIGS.
• Created a feasibility business case assessing the need for a WC-specific mobile app for injured workers.

London, United Kingdom

• Consultant on a short term project analysing client redress for Barclays Bank. Thorough product knowledge and attention to detail was imperative in accurately assessing the scope of redress.
• Performed detailed assessments of the firms’ internal records for future use in client compensation cases. Administered and corrected large databases, whilst also linking past product sales to contractual agreements.
• Combined personal discipline with effective daily strategy to meet (and often exceed) assigned daily and weekly targets. Beat requirements daily by 25% or more.

Sydney, Australia

• Initial internship that led to full-time employment providing primary research and analysis for WC and Self-Insurance divisions.
• Provided report that detailed challenges that had hindered Allianz’s interaction with the public sector, and offered recommendations and feasibility assessments to improve market offering.
• Spearheaded the creation of a market-leading wellness program partnership with a world-renowned research body. Currently in beta stages in conjunction with relevant stakeholders.
• Directly involved in pioneering application of micro-economic Behavioural Insights economic theory to various aspects of Allianz’s market offering, improving efficiency and client experience.
• Provided timely delivery of crucial independently-researched reports on topics ranging from governmental regulation and key variations between private and public entities.

Sydney, Australia

Premium Care client service consultant taking inbound and making outbound calls for the NRMA Roadside Assistance division. The role involved resolving complex situations on a case management basis and liaising with external vendors under challenging time constraints. Gained strong experience in managing client expectations and dispute resolution. An.

Various

* Assisted in setting up polling place, receipt and checking of election materials, conducting the count, packaging and returning materials to the Divisional Office* Liaising with a new team in a high-frequency and fast-paced environment (i.e. a public hospital) for an extended period of time (over 15 hours) to complete a specific task within an allocated.

Sydney, Australia

• Managed floor whilst liaising with kitchen and bar to provide customers with fine service.
• Provided refreshments, foodstuffs and service to customers whilst maintaining a clean, safe and friendly environment.
• Managed stocktaking and assisted in acquiring goods needed for smooth running of services.

Emu Plains

* Assisted with design and construction of a variety of wooden boxes for corporate and individual clients; prioritised and managed allocated tasks* Attention to detail combined with an expertise in woodwork guaranteed a refined, tailored and marketable finished product provided in an efficient manner for our clients* Worked in a physically intensive.

Sydney, Australia

Sole staff representative in small independent store – roles included accounting, working register, maintaining stock, banking returns, inbound calls, placing orders, opening and closing store.

Sydney, Australia

Assisted with customer enquiries and service, provided assistance for inbound calls – worked check-outs, maintained stock and worked in large team environment to achieve goals.

Bachelors, Politics, Economics And Social Science (Majored In Economics & International Relations [Ir]), Distinction Average

Activities and Societies: > Political Economy Society (ECOPSoc) > Amnesty International Society > Politics Society > AIME (Australian.

Diploma Of General Insurance (Anziif Senior Associate), Insurance

Activities and Societies: Current ANZIIF Senior Associate and Certified Insurance Professional (CIP)• GE30001-15 - Provide Tier 1 General.

Bachelors, Visual Communication (Majored In Journalism, Media Studies / Relations, Design), Credit Average

Attained scholarship to study abroad as ambassador for WSU

Bachelor Of Arts (B.A.) [Scholarship], Media Studies And Environmental Design, 'A' Average

Successful applicant for university-funded scholarship. Focused on media studies and environmental design; fulfilled role of SWU and.