Jamie Hellman Email & Phone Number

Las Vegas, Nevada, United States

Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.Interview, select and hire candidates to staff the on-line shopping department.Meet the demands of product flow and create schedules according to guidelines.Develop associates to meet the productivity standards and certify associates once they meet or exceed goals.Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines.Train associates on all functions and duties of the Order Selector and Customer Attendant roles.Lead team in the planning, implementation and execution of e-Commerce’s initiatives.Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.Ensure orders are filled with products requested or comparable substitute in a timely and effective manner.Execute Best Practices to determine appropriate substitutions in the event of an out of stock.Follow processes for streamlining collection of orders, products, checkouts and delivery.Report inventory issues such as out of stock items to department heads in a timely manner.Troubleshoot equipment and devices for e-Commence department.Provide feedback to Store Management team, District Manager, Field Specialist, Coordinators and Division e-Commerce Manager on the effectiveness of operational plans/programs.

Las Vegas, Nevada, United States

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store. Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures. Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed. Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, money transfers, store mail, Western Union and Rug Doctor

Henderson, Nevada, United States

Provides coaching and direction to the store team to take action and to achieveoperational goals. Constantly reviewing store environment and key business indicators toidentify problems, concerns, and opportunities for improvement. Provided coaching anddirection to the store team to achieve operational goals. Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.

Las Vegas, Nevada, United States

Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, money transfers, store mail and Western Union. Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed. Report all safety risks/issues and illegal activity, including robbery, theft or fraud. Comply with all state, county and local weights and measures laws and labeling requirements.

Henderson, Nevada, United States