Jamie Hickman Email & Phone Number

Omaha, NE, US

Omaha

Processing Customer Purchase Orders and updating customers to the status of their orders.Generating customer quotes including freight charges. Processing and manging credit and return requests.

Creating global training documents.Moderating global training calls.Analyzing reports to find trends and issues.Working to create new processes to reduce issues in order entry.

Omaha Nebraska

Processed an average of 250-300 orders per month.Assisting with training new employees.Entering purchase orders and updating the customer of backorders or drop ship requests.Providing ETA and tracking information.Working to resolve any purchasing or vendor order rejections in a timely manner.

• Assisting customers with policy questions.
• Answering questions from customers and agents regarding Medicare Supplement and Life insurance policy and claim questions.
• Managing call handle time, adherence to schedule, and call quality.

• Prepared closing figures and presented closing documents
• Balanced closing statements with lenders.
• Answered questions from buyers, sellers, agents and lenders.
• Worked to resolve issues found on title work.

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• Reviewed and resolved customer issues, achieving satisfactory business conclusions.
• Assisted employees with training and account transitions both virtually and on-site in Guadalajara, Mexico.
• Worked on numerous projects, including a new order processing system release and enhancements to the customer online catalog experience.
• Created training documents to be used as quick reference guides.
• Selected as Employee of the Month for Corporate Enterprise order management.
• Subject Matter Expert for new ordering platform.

Bachelor, Comunications

Activities and Societies: DJ at WUDM

Bachelor'S Of Liberal Arts, Communications

Activities and Societies: Disc Jockey at WUDM