Client Solution Engineer
CurrentI build strategic partnerships with railway operators, government agencies, construction firms, and maintenance providers to provide solutions leveraging digital engineering, AI and cutting edge technology in rail infrastructure and asset management.Our work delivers visualisation of rail networks, LiDAR and diagnostic outcomes in compliance of kinematic envelope assessment, ballast formations, defect analysis and supporting new or varying rollinstock integration.My role is to client facing to ensure satisfaction for existing and prospective clients, increase capacity for field service work in delivery and compliance, and generally support an increase in the company’s opportunities through operational and service delivery.I often implement a tailored relationship management strategy for complex clients, addressing customer feedback and removing obstacles to deliver projects and create new solutions and opportunities.