Jamie Ingram Email & Phone Number

New York, Ny, Us

Inwood, New York, United States

Inwood, New York, United States

As the Sales Manager with Apex Mills I reviewed all orders on the dashboard with the Sales Coordinators and Business Development team that were scheduled to ship for any issues.• Confirm product will be available for open orders• Daily conversations with production department regarding lead times and delivery dates• Forecast and make sure production has enough goods on specific part numbers• Process orders in the CSI order system• Work very closely with the credit and accounting department to ensure accounts are in goodstanding before orders are released.• Constant interaction with various plants regarding the shipping of the companies orders.• Making sure they have all release, BOL's packing slips and proper notes.• Set up shipments myself in customers portals and receive BOL's for shipping.• Resolve customer issues that are escalated by Sales Account Coordinators.• Lead bi-weekly meetings with the Sales Coordinator department to discuss open orders, issuesand improvements• Attend weekly production, sales and monthly pipeline meetings and pass necessary informationon to all departments• Maintain relationships with 200 accounts, securing new orders and expediting fulfillment in thetextile industry.

Uniondale, Ny

As Director of Product Development, I launched a variety of initiatives to help this publishing company use its extensive database of biographical data to sell merchandise through the Shopify platform.• Led the purchasing and production functions. Researched, recommended, and developed a product line of luxury goods. Arranged production (the customization of pre-purchased products with the Marquis logo).• Used Survey Monkey for market research. Determined level of interest in various products, enabling strategic investments into specific product categories.• Determined price points for items based on competitive research and profit margin goals.• Designed a print catalog and recommended a print vendor.• Used Excel to track inventory and sales by SKU.• Forecasted sales to align buying with sell-through.• Analyzed sales and profits and kept executives informed.

Westbury, Ny

As an Account Manager, I acquired new customers and grew business with existing accounts for this B2B company selling ~17,000 customizable promotional items (printed with business logos) in more than 30 product categories.• Earned “Top Performer” recognition several times during tenure. Routinely exceeded the company’s ambitious monthly sales quotas of $30K to $50K/month.• Executed marketing for the company, including monthly blogging to increase brand awareness.• Suggested products to customers based on lead times for product customization and customers’ budgets.• Communicated with customers through multiple modalities—outbound calls, inbound calls, email, and the website’s chatbot.• Reviewed historical sales information in CRM software and used that information strategically in sales calls.• Diligently tracked a high volume of inquiries and ensured follow up.

Melville, Ny

As Account Manager with Graphic Image & Gigi New York, I managed a core group of 75 business accounts selling made-to-order, engraved leather gift products with purchase orders up to $20,000.• Researched companies in similar industries and cold-called to capture new accounts.• Closed business through rapport building, knowledge of competitive offerings, and judicious price negotiations.• Met or exceeded all monthly sales quotas.• Represented the company at trade shows. Networked and derived business from these events.

Bethpage, Ny

As the Customer Service Manager, I generated sales (3,000 SKUs) for this leading candy, snack, and gourmet food manufacturer/supplier. Customers and businesses in the promotional products industry.• Trained a team of five customer service associates in salesmanship techniques and order processing.• Managed special orders involving custom packaging and artwork/logos. Advanced pre-sale processes through design and custom quotation steps.• In a highly competitive industry, retained and recaptured business with key accounts.• Conducted quality checks on custom orders.• Represented the business at U.S. trade shows. Met and followed-up with potential customers/buyers.• Resolved customer complaints. Troubleshooted billing and delivery issues.• Recipient of thank you letters from satisfied customers.