Jamie Jackson Email & Phone Number

Bozeman, Montana, United States

Bozeman, Montana, United States

Bozeman, Mt

Responsibilities- Configure Cisco routing and switching hardware- Design/configure/troubleshoot Cisco Wireless infrastructure (3 controller - 500 Access Points) - Monitor Network infrastructure via Solarwinds (route/switch) and Cisco Prime Infrastructure (wireless)- Use Ekahau to perform predictive and post-deployment wireless surveysKnowledge- Routing/Switching (OSPF, BGP, HSRP)- Cisco AireOS WLC platform - (5508/5520 WLC models)- Cisco Wireless Access Points (3802/3702/3602/3502/1142 models)- Ubiquiti PtP and PtMP products- PythonAccomplishments- Design/deploy wireless network to a new 90,000 sqft addition - Redesigned Cisco WLC architecture to move from seven 5508 controllers across our footprint to three 5520 controllers- Currently leading project to update all switching and wireless infrastructure at a power plant- Wrote several programs in Python to allow for quicker resolution times when troubleshooting- Programs include:1.) Combination layer3/layer2 traceroute program that given a host will return the layer 3 path and the subsequent layer 2 access switches traversed to reach said host. Will also return the host's current port.2.) Switch configuration generator - Will take provided information (SVI's/loopbacks/hostname/OSPF) and will generate a configuration that adhere's to the standard company configuration.3.) Wireless Host lookup - Leverages the Cisco Prime API to provide a quick lookup for a given wireless host. Returns IP address, current associated access point, and current controller.

Billings, Montana Area

As a NOC Tech, I am responsible for working together with the rest of the NOC team in monitoring, diagnosing/analysing, resolving, and escalating any data/video/voice/systems issues on the Charter network.Job Responsibilities- Provide initial diagnosis of Charter LAN/WAN network alarms. Monitor/Resolve known issues. Open investigations with equipment vendors and off-net circuit providers. Escalate advanced LAN/WAN issues to Network Support Engineers and assist engineers in gathering information needed to resolve issues.- Investigate/resolve/escalate any commercial customer issues escalated to the NOC from Technical Support agents. Issues may include investigating slow speeds, LAN/WAN errors, over-utilization, and duplex settings.- Monitor for HFC (Hybrid Fiber-Coax) customer affecting outages and call out to field techs for repair.

Livingston, Mt

As Technical Support Manager, I was the primary contact for the day-to-day support of approximately 3000 customer’s internet connections. This support was provided through email, phone, and face-to-face interactions with customers. I also assisted in identifying, diagnosing and correcting any network problems that occurred within the internal backbone network.Job Responsibilities/Accomplishments- Troubleshot network and wireless connectivity issues for both commercial and residential customers. Troubleshot issues on internal network and on the wireless Point-to-Point and Point-to-Multipoint backbone network.- Demonstrated exceptional and professional customer service in matters regarding both technical support and billing issues in order to cultivate and maintain strong customer relationships. Provided support via phone, e-mail, and face-to-face interactions.- Implemented a backup system to backup router configs on a twice-weekly basis to both an on-site location and a cloud provider. - Developed a script to automatically grab a still image every 5 minutes from a network camera and publish the image to the company website to provide customers with a view from a wireless tower location.- Provided daily assistance in configuring and diagnosing client-side email issues. - Assisted on internal server maintenance, configuration and upgrades.

Minot, North Dakota

As RHD, I oversaw the staff, residents and day-to-day operations of a freshman boys residence hall.

- Assist residents with any needs/questions they might have- Plan monthly programs within the residence hall

- Answered inbound customer service calls regarding technical support for self-service photo kiosks

- Performed hardware and software repairs/upgrades/troubleshooting on PC's- Answered phone calls from customers with questions regarding internet connectivity issues

Bachelor Of Science, Major - Computer Science ; Minor- Math

Activities and Societies: Student Government Association - Director of State Affairs, Residence Hall Association - President, Computer.

Attended, Information Technology