Jamie Jacobs Email & Phone Number

Appleton, Wisconsin, United States

• Oversee a curriculum build that has increasing customer satisfaction results over the past 5 years for multiple delivery platforms
• Facilitate the development of SOPs for content development for all delivery methods
• Co-author of the I-CAR collision industry protocol that establishes terminal and enabling objectives for multiple job tasks for
• Review and coordinate development of a blended curriculum
• Manage a staff of up to 10 instructional designers
• Interview and hire staff that best fits the Instructional Design team culture

Appleton, WI

• Scheduled and facilitated DACUM workshops for multiple job descriptions (estimator, auto physical damage appraiser, insurance call center, PDR) in the collision repair industry
• Reviewed and analyzed DACUM results to establish a curriculum package for multiple roles in the collision repair industry
• Evaluated/analyzed DACUM results to determine proper pedagogy for delivery of training objectives
• Consistently evaluated curriculum for areas of improvement using survey results and industry feedback as guidance
• . Provide quality audit of all curriculum

Appleton, WI

• Developed and implemented I-CAR’s first online training curriculum in 2005
• Developed courses for European vehicle makers Audi and Volkswagen
• Trained in collision repair concepts for the Audi Q5, A5, and Volkswagen Touareg in Ingolstadt and Wolfsburg, Germany
• ASE-trained in assessment development
• Wrote and reviewed video scripts, coordinated video shoots

Appleton, WI

• Developed I-CAR’s first CD-ROM-based training materials
• Developed I-CAR’s first interactive course that utilized an audience response system
• Developed I-CAR’s first education curriculum for vocational schools
• Researched and wrote articles for the I-CAR Advantage technical newsletter

• Developed training materials and safety programs for a variety of local industries
• Worked with the FVTC Quality Academy to develop training materials for ISO9000 standards training programs

Rhinelander, WI

• Developed technical manuals for specialty coating paper machine, from wet end to rewinders