Jamie Jacobs Email & Phone Number

Appleton, Wisconsin, United States

• Oversee a curriculum build that has increasing customer satisfaction results over the past 5 years for multiple delivery platforms• Facilitate the development of SOPs for content development for all delivery methods• Co-author of the I-CAR collision industry protocol that establishes terminal and enabling objectives for multiple job tasks for • Review and coordinate development of a blended curriculum• Manage a staff of up to 10 instructional designers• Interview and hire staff that best fits the Instructional Design team culture

Appleton, Wi

• Scheduled and facilitated DACUM workshops for multiple job descriptions (estimator, auto physical damage appraiser, insurance call center, PDR) in the collision repair industry• Reviewed and analyzed DACUM results to establish a curriculum package for multiple roles in the collision repair industry • Evaluated/analyzed DACUM results to determine proper pedagogy for delivery of training objectives• Consistently evaluated curriculum for areas of improvement using survey results and industry feedback as guidance•. Provide quality audit of all curriculum

Appleton, Wi

• Developed and implemented I-CAR’s first online training curriculum in 2005• Developed courses for European vehicle makers Audi and Volkswagen• Trained in collision repair concepts for the Audi Q5, A5, and Volkswagen Touareg in Ingolstadt and Wolfsburg, Germany• ASE-trained in assessment development• Wrote and reviewed video scripts, coordinated video shoots

Appleton, Wi

• Developed I-CAR’s first CD-ROM-based training materials• Developed I-CAR’s first interactive course that utilized an audience response system• Developed I-CAR’s first education curriculum for vocational schools• Researched and wrote articles for the I-CAR Advantage technical newsletter

• Developed training materials and safety programs for a variety of local industries• Worked with the FVTC Quality Academy to develop training materials for ISO9000 standards training programs

Rhinelander, Wi

• Developed technical manuals for specialty coating paper machine, from wet end to rewinders