Jamie Loader Email & Phone Number

Sydney, New South Wales, Australia

Stockland is the largest diversified property group in Australia, developing and managing Retail Town Centres, Logistics Facilities, Workplaces (i.e. Business Parks and Office assets), Residential Communities and Land Lease Communities. My key role responsibilities are as follows:* Develop and deliver group wide asset operations strategy, i.e. for Retail, Commercial, Industrial, Residential, and Land Lease Community portfolios.* Statutory and regulatory compliance.* Asset and people safety and surveillance.* Power supply, generation and reselling activities and compliance.* Centralised procurement and contract administration of outsourced maintenance services.* National operational and capital expenditure budget management.* Sustainability target setting, implementation and management of related initiatives.* Technical subject matter expert.* Development and implementation of management systems, processes and staff training.* Industry, government and key stakeholder relationships.

Sydney, New South Wales, Australia

As Head of Operational Services I was responsible for implementing SYD's Strategic Customer Experience strategy and achieving the corporate objective "To make Sydney proud every day!".I commenced at SYD during lockdown as it was entering the recovery phase post the COVID pandemic where approx 70% of roles were either retired or stood down. SYD is a property portfolio of 160 buildings across 907 hectares with assets ranging from the International Terminal to hangers and Commercial Office buildings. My areas of responsibility were focused both Airside and curbside comprising of;- Cleaning and Airport presentation.- Planned Preventive Maintenance and Asset Management. - First Response and Incident Management.- Aerobridge and terminal operations.

Sydney, Australia

Aveo is Brookfield's Retirement Living brand purchased by them in 2019. Aveo operates approx 100 Retirement and Aged Care Communities housing approx 14,000 residents up and down the East Coast of Australia (Brisbane, Sydney, Melbourne, Adelaide and Hobart). As the General Manager - Property and Shared Services I was responsible for the following functions;1. Select Dining - Aveo's catering function which employs 350 staff across approx 70 kitchens.2. Reinstatement and Refurbishments - conducting approx 1,000 unit refreshes p.a.3. Facilities Management - ensuring Aveo's property is maintained and compliant to all Australian Standards and relevant legislation. 4. Technology - providing efficient Communications, data and health supporting technology solutions. 5. Procurement - implementing Brookfield's Vendor Risk Management strategy and responsibily procuring approx $100m of Opex and Capex products and services. I commenced this role in Feb 2020 as the COVID pandemic hit and immediately became responsible for procuring PPE, changing the cleaning scope across our properties from an aesthetic based approach to disinfecting approach and assisting with keeping the pandemic out of our Communities - something which I am extremely proud of achieving along with the rest of the Aveo cohort of the time. I was also responsible for developing and implementing a business transformation strategy for the areas of my responsibility and creating a Procurement function and Capital Works team which did not exist before my employment into the business. I hired approx 50 staff and created 10 new roles during my time at Aveo.

Sydney, Australia

I led the Engineering, Facilities Management, WHS/Risk Management and Sustainability governance programs for Brookfield Properties Australia, a $10 billion portfolio of approx. 30 properties Sydney, Melbourne, Brisbane and Perth.This role encompassed the development and roll out of all operational policy & procedure, governance and auditing programs, HR leadership, technology and contribution to the broader strategic plan for growing the business and minimising risk.About Brookfield Properties - Brookfield Properties is a premier real estate operating company that provides integrated services across the real estate investment strategies of Brookfield Asset Management (Brookfield).Brookfield’s global investing expertise and access to large-scale capital, combined with Brookfield Properties’ well-established position as the commercial landlord of choice in many of the world’s most dynamic markets, provides a unique advantage. It also assures premier-quality commercial premises and optimal outcomes for tenants, business partners and the communities in which Brookfield operates.Brookfield’s vertically integrated real estate capabilities are established in each of Brookfield’s target sectors and regions around the globe, ensuring that assets are managed to maximize the tenant experience, with a focus on integrating new real estate technologies that keep Brookfield at the forefront of innovation and sustainability.

JonesLangLaSalle (NYSE:JLL) is an organisation established in 1840, now a FORTUNE100 (Best Companies to Work For), with annual revenue of $2- billion worldwide. In its Australian context, JLL is the countries largest Corporate Real Estate service provider. I was approached to work for the company in a position to assist the Director of IFM (Commercial Accounts), requiring a strong engineering staff member to provide regulatory services across the business, auditing all major accounts and providing technical and administrative assistance to all account managers. The Commercial Accounts team comprises approx. 50 staff providing end-to-end Facility Management services to clients such as ANZ Bank, IBM, Commonwealth Bank, Morgan Stanley, Barclays, IAG, CCA, Deutsche Bank and various other clients. During the first year in this role I was approached to provide relief for the Deutsche Bank Account Manager whilst he took a 6 week holiday. Shortly afterwards the Account Manager resigned, and Deutsche Bank offered the replacement role which was accepted. This account comprises of;• 9 sites – approx. 40,000m NLA.• 8,000m of Critical Environment Space including 4,000m of trading floor.• 7 direct reports – Facility Managers and Facilities Co-Ordinators (based in Australia and NZ).• KPI’s – focused on nil downtime, financial incentives and customer satisfaction scores.• Budget - AU$7million operational, AU$20million rental, AU$2million Capital Expenditure.• Owning all vendor relationships for engineering services across the portfolio.• Managing relationships with approx. 15 business units within the bank including the Investment banking arm, and global banking group.• Global account, with global reporting functions.• JLL - Critical Environment Board member from December 2006.• Regional Lead (subject matter expert) – Vendor Management.

Johnson Controls (JCI) is an organisation established in 1883, now a FORTUNE500 company with annual sales of $26billion worldwide. My role, as ‘National Account Manager’ was to lead a team of approx. 30 staff to provide complete end-to-end Facility Management services for the Australian portion of a global contract (CSC Pty Ltd). The contract is not only a flagship for the Australian portion of the JCI business, but is the 2nd largest global contract of its kind.• Leadership and ownership of a $5million dollar p.a. account.• Managing the CSC Australian operational budget of $32- million p.a.• Management of a portfolio of 14 properties with an NLA of 52,200m2 and housing 2,815 CSC staff throughout Australia. This portfolio is predominately commercial with a significant amount of raised floor ‘critical environment’ areas within each property.• Responsible for securing 12 month extension of contract in February 2005. • Re-structured team from 43 staff to 27 staff with 13 redundancies, 12 new starters including the hiring of a no. of permanent temp. roles to full time roles over a 3 month period.• Centralised account management team to work ‘side-by-side’ the client’s Global Property team in Sydney, NSW.• Implemented monthly reporting protocol including work order management stat’s, ‘major incident’ management stat’s, space utilisation stat’s, etc.• Implemented a central “knowledge management” database for the entire team to use and organised for the client to have access to the database ensuring transparency of service. This database was populated with all policy/procedure, and reporting for the account.• Implemented ‘Performance Appraisal’ regime and responsible for ceasing staff vacancy rate (as of May 2005) which was approx. 40% in Dec. 2004.• Implemented procurement strategy in order to cull service provider numbers from approx. 250 in Dec. 2004. • Compiled Australian portion of the Global rebid for services in May 2005.

Sydney, New South Wales, Australia

UNITED Group (now UGL) were a global market leader in the provision of Business Process Outsourcing services, including Corporate Property Management Services to the tune of $AU4 billion annually. Clients included TELSTRA, NAB, Dept of Foreign Affairs (DOFA), Bunnings Warehouse, and various State and Federal Govt agencies. My role, as the Senior Facilities Manager of the NSW/ACT team, was the creation of excellence in the field of property and asset management, achieving results as efficiently as possible. This role primarily included client and supplier relationship management, contract procurement/administration/management and financial management including the creation of budgets in conjunction with clients, and associated reporting.• Management of a portfolio of approx. 300 properties throughout NSW. This portfolio includes retail, commercial, industrial and call centre type properties ranging from large high-rise facilities in Sydney’s CBD to heritage listed retail outlets in regional centres.• Responsible for statewide delivery of facility management program to $16 million p.a. including budget creation, control and financial reporting.• Assisting with the creation and implementation of tender proposals and various business development applications.• Extensive implementation of change management – TELSTRA outsourcing environment.• Risk assessment and profiling.• Develop and maintain close professional relationship with clients.• National Process Owner - Security.• Member of National Quality Working Group – Environmental, OH&S & Quality Risk Management.• Technical research and advice – Subject Matter Expert (Electrical) – across the national business delivery model.

TRANSFIELD Services are a leader in the provision of outsourcing services to organisations in both the public and private sectors. Clients include TELSTRA, Commonwealth Bank, NSW Police, and various other state Govt. agencies. My role as the Senior Facilities Coordinator, working within the TRANSFIELD/TELSTRA Alliance included management of client relationships and the supervision of a team of approx. 10 staff and numerous service providers.• Management of a portfolio of approx. 180 properties throughout Metro Sydney.• Project coordination of building services installations including works programming and supervision.• Asked to join TRANSFIELD after providing services through previous employer.• Develop and maintain close professional relationship with various clients including TELSTRA, IBM, Reuters, Vodafone, OPTUS• Member of National Electrical Quality Working Group – a team of 10 members tasked to review current practices and provide innovation for TELSTRA’s electrical needs.• Supervising a team of up to 10 staff members.• Management of external service providers including QS&E procedure management. Major Capital Works Projects• 2000 Telstra Corporation Ltd. Broadway OTC site. Budget $1.2 million. Installation of temporary Diesel generator pending failure of existing sets. The project was estimated to take approx. 3 months to complete and was completed in 8 weeks.• 2000 Telstra Corporation Ltd. Undercliff, Strathfield and Dural TE air-conditioning upgrade. • 1999 Telstra Corporation Ltd. Paddington TE building services upgrade. Included new chiller, third EPP Genset, new EPP control system.

Business, Marketing & Management

Cert Iv - Whs

Green Star Performance - Foundation Course

Greenstar Foundation Course

Nabers Assessors Course

Certificate In Management & Leadership, Management & Leadership

Certificate, Post Trade Plc Logic & Programming

Certificate, Engineering Mathematics

Certificate, Electrical Fitter & Mechanic

Hsc