Jamie Lyons

Jamie Lyons Email and Phone Number

Senior Product Manager at Blackbaud @ Blackbaud
charleston, south carolina, united states
Jamie Lyons's Location
Keyport, New Jersey, United States, United States
Jamie Lyons's Contact Details

Jamie Lyons personal email

n/a

Jamie Lyons phone numbers

About Jamie Lyons

Jamie Lyons is a Senior Product Manager at Blackbaud at Blackbaud. She possess expertise in customer service, account management, public speaking, team building, training and 11 more skills.

Jamie Lyons's Current Company Details
Blackbaud

Blackbaud

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Senior Product Manager at Blackbaud
charleston, south carolina, united states
Website:
blackbaud.com
Employees:
3481
Jamie Lyons Work Experience Details
  • Blackbaud
    Product Manager
    Blackbaud Mar 2022 - Present
    • Successfully managed two teams comprised with onshore and offshore developers.• Managed work item backlog, sprint planning, new feature, and bug prioritization via Azure Dev Ops.• Consistently partnered with end users to conduct market research for future product enhancements.• Increased customer delight by implementing both large and small initiatives for internal and external customers from initial planning through execution.• Partnered with compliance teams to document and update continuously evolving payment policy requirements by required deadlines.• Implemented new data decommissioning and user access provisioning process followed product wide.
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  • Blackbaud
    Product Support Lead
    Blackbaud Jan 2018 - Mar 2022
    • Worked across teams to troubleshoot and prioritize defects found within the product.• Collaborated across departments to ensure all readiness requirements for support were met when new features were released across multiple products.• Conducted support trainings on range of topics from internal processes to how-to's within product.• Trusted liaison to developers and product managers to clarify product functionality and convey updates to other teams.• Submitted feedback from customer conversations and escalations to product team for changes and enhancements needed within the product.• Assisted product management with prioritization of customer defects, pre-production testing of new features and overall backlog health.
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  • Smart Tuition
    Account Executive & Internal Trainer
    Smart Tuition Jul 2014 - Jan 2018
    • Created onboarding training program – developed initial objectives through final delivery strategy for account management team.• Worked as point of contact between account management team and developers for defect resolution.• Managed portfolio of PK-12 schools to assist with billing, reporting, and accounting needs within product.• Ensured customer satisfaction and retention by offering training and consultation to customers.
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  • Smart Tuition
    Account Manager
    Smart Tuition Apr 2013 - Jul 2014
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  • Bank Of America
    Teller
    Bank Of America Apr 2012 - Apr 2013
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  • E.Nopi Learning Center
    Center Manager/Teacher
    E.Nopi Learning Center Aug 2011 - Apr 2012
  • Stop And Shop Supermarkets
    Front End Manager
    Stop And Shop Supermarkets Nov 2003 - Feb 2011

Jamie Lyons Skills

Customer Service Account Management Public Speaking Team Building Training Salesforce.com Leadership Microsoft Excel Strategic Planning Sales Management Staff Development Budgets Powerpoint Crm Microsoft Office

Jamie Lyons Education Details

Frequently Asked Questions about Jamie Lyons

What company does Jamie Lyons work for?

Jamie Lyons works for Blackbaud

What is Jamie Lyons's role at the current company?

Jamie Lyons's current role is Senior Product Manager at Blackbaud.

What is Jamie Lyons's email address?

Jamie Lyons's email address is jb****@****ion.com

What is Jamie Lyons's direct phone number?

Jamie Lyons's direct phone number is +173250*****

What schools did Jamie Lyons attend?

Jamie Lyons attended Monmouth University, Brookdale Community College.

What skills is Jamie Lyons known for?

Jamie Lyons has skills like Customer Service, Account Management, Public Speaking, Team Building, Training, Salesforce.com, Leadership, Microsoft Excel, Strategic Planning, Sales, Management, Staff Development.

Who are Jamie Lyons's colleagues?

Jamie Lyons's colleagues are Anastasia Gilpatrick, Martha Jones, Victor Emanoel, Gabriel Hartog, Katie Young, Eric Kyryliuk, Piper Browne.

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