Jamie Lyons Email & Phone Number

• Successfully managed two teams comprised with onshore and offshore developers.• Managed work item backlog, sprint planning, new feature, and bug prioritization via Azure Dev Ops.• Consistently partnered with end users to conduct market research for future product enhancements.• Increased customer delight by implementing both large and small initiatives for internal and external customers from initial planning through execution.• Partnered with compliance teams to document and update continuously evolving payment policy requirements by required deadlines.• Implemented new data decommissioning and user access provisioning process followed product wide.

• Worked across teams to troubleshoot and prioritize defects found within the product.• Collaborated across departments to ensure all readiness requirements for support were met when new features were released across multiple products.• Conducted support trainings on range of topics from internal processes to how-to's within product.• Trusted liaison to developers and product managers to clarify product functionality and convey updates to other teams.• Submitted feedback from customer conversations and escalations to product team for changes and enhancements needed within the product.• Assisted product management with prioritization of customer defects, pre-production testing of new features and overall backlog health.

• Created onboarding training program – developed initial objectives through final delivery strategy for account management team.• Worked as point of contact between account management team and developers for defect resolution.• Managed portfolio of PK-12 schools to assist with billing, reporting, and accounting needs within product.• Ensured customer satisfaction and retention by offering training and consultation to customers.

Bachelor'S Degree, Elementary Education And Teaching

Associate'S Degree, Elementary Education And Teaching