Experienced consultant and business analyst specializing in Microsoft Dynamics 365 Sales. I help organizations optimize their customer relationship management and operations through strategic implementation and customization of Dynamics 365 solutions. I have also started to work within the Dynamics 365 Field Service application as well. I helped my company update a solution designed just for those EDO's called our EDO Accelerator and continue to make design improvements. I now head the team in helping EDO organizations implement our specialized Power App solution. Expert in Dynamics 365 Sales configuration, customization, and process optimizationGaining Proficiency in implementing and enhancing Dynamics 365 Field Service modulesSkilled in requirements gathering, business process analysis, and solution designExperience in CRM data migration, integration, and reportingAdept at bridging the gap between business needs and technical solutionsStrong track record of successful project deliveries and client satisfaction

Hosting team-building events for hundreds of industry-leading companies such as Amazon, Disney, Google and Facebook. Develop future games and help re-format current games to ensure repeat clients for future businessTraining new users how to manage breakout rooms Excellent time-management skills and multi-tasking guiding guests through games and technically coordinating the event.Managed team goals and priorities to stay on task while having fun!

Promoted from crew to section leader in three months. Inventory Management and on boarding new crew members. Additionally was promoted from assisting the art team with marketing for our store to being a full time member. Seeing an issue with high turn-over and low morale, I designed a training program. It vastly improved knowledge, efficiency and overall attitude in our store. Redesigned inventory process to maximize shelf space and better organize re-stocks to ensure staff was not overwhelmed. Optimized product offerings which allowed space for 54 new products for the holidays while also increasing sales. Re-designed store interior with focus on connection to local community. Created new marketing displays every 2 weeks - coaching section leaders on which products would sell best together

Assistant to the Vice President - re-organized the filing system and was lead on many external events.Worked with managers and employees to investigate and resolve employee relations issues Oversaw and resolved any wage or government claims daily and reported it to the head of payroll. Assisted with the open enrollment process, as well as ongoing new hire onboarding