Jamie Talbott Email & Phone Number

Purchase, Ny, Us

Purchase, Ny, Us

Purchase, Ny, Us

- Mentor and train team members with an encouraging attitude with a strong capability of influencing others.- Partner with internal stakeholders to analyze and resolve complex issues.- Update customers through verbal and written communication regarding status of their cases.- Maintain accurate records of progress in files from level 2 support teams, relaying them to customers.

Purchase, Ny, Us

- Researched and analyzed new processes and products.- Led a Quality Assurance effort for my immediate department which transformed regionally.- Kept customer information confidential and handled details accurately.- Delivered high level of service to customers in effort to build upon relationships for future.- Delegated daily tasks to team members to optimize group productivity.- Fostered positive employee relationships through communication, training and development coaching.

Purchase, Ny, Us

- Coached and mentored 10+ new team members per year on Mastercard CORE products and service techniques while managing day-to-day.- Participated in story walk throughs, design meetings to ensure products would meet customer expectations.- Resolved diverse range of technical issues across multiple systems and applications for customers and across various time zones.- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Novato, Ca, Us

- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.- Negotiated claim settlements and issued payments to insured, claimants and other parties involved.- Used Xactimate to create estimates for personal property and structure damage.- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements and rental vehicles.- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.- Resolved over 100 claims per month with 100% customer satisfaction, 6 months consecutively.

New York, Ny, Us

- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.- Documented and detailed calls and complaints using call center's CRM database.- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.- Answered over 50 calls per shift to meet fast-paced call center demands.- Adhered to company policies and scripts to consistently achieve call-time and quality standards.- Worked flexible hours across night, weekend and holiday shifts.