The Center for Hope is a non-profit organization founded by Doug and Mary Lyall after their 19 year old daughter, Suzanne disappeared under suspicious circumstances from the SUNY Albany campus in March 1998 in Albany, NY. I receive and make phone calls to families of missing loved ones and provide support and resources to the families to help aid in their search for their loved one.www.hope4themissing.org

ASIS International - American Society for Industrial Security (Albany chapter). Became a member of ASIS in 2008 and served as Secretary from 2009-2011 and Chapter Vice Chairman from 2011-2013. Elected to Chapter Chairwoman in 2013-2015. Became the Women in Security Liason in January 2016.

Opened March 2018• Manage shortage programs as well as Loss Prevention awareness programs to prevent and reduce shrink within the store through training, mentoring, and operational processes.• Ability to make quick, effective decisions and to maintain the appropriate amount of composure with customer service.• Maintain compliance with OSHA and company guidelines weekly hazardous waste inspections.• Operational processes to include processing shipments, cycle counts, RTV's, processing damages, setting weekly planograms and adsets, and the Tester program.• Investigate internal and external theft to include ORC as well as partnering with Law Enforcement and the corporate Loss Prevention team. • Utilization of CCTV surveillance systems. • Ensure physical security standards are being adhered to at store level on a daily basis.• Coaching, developing and management of direct reports• Manage payroll and make sure budgets and goals are met daily.• Set up in store events.

• Develop, implement, and manage shortage programs as well as Loss Prevention awareness programs to prevent and reduce shrink in a $37 million dollar location.• Ability to make quick, effective decisions and to maintain the appropriate amount of composure.• Train and mentor associates on safe work practices and how to minimize injury related claims in the workplace.• Maintain compliance with OSHA/DEC and company safety guidelines by conducting Quarterly Site Safety inspections/Fire Safety Inspections/Rack Inspections as well as weekly Hazmat inspections.• Operations reporting/investigations and resolution.• Investigate internal and external theft to include ORC. Case reporting. Represent organization by attending court hearings.• Utilization of CCTV surveillance systems and neighboring districts/stores.• Ensure physical security standards are being adhered to at store level on a regular basis.• A strong focus on internal theft and operational shrink. Implement proactive measures to prevent shrink as well as conducting investigations and making recoveries when shrink is identified.• Conduct audits and inspections to maintain compliance with OSHA and corporate policy safety guidelines and policies (HazMat, local and regional compliance).

* Develop, implement, and manage shortage programs as well as Loss Prevention awareness programs to prevent and reduce shrink.* Analyze the effectiveness of shortage programs and action plans to prevent and reduce shrink.* Assist and monitor store inventories as well as the reconciliation process.* Ensure that selling floor security standards are implemented and maintained.* Partner with Operations to execute safety programs and maintain awareness.* Investigate internal and external theft.* Uncover patterns of employee fraud/theft via exception based reporting with the SIS program.* Manage payroll expense.* Train and motivate the Loss Prevention and store team.* Conduct monthly Loss Prevention audits within the store.* Conduct monthly Shortage Reduction meetings with store management and Operations.* Utilization of CCTV surveillance system.* Manager in Charge (MIC) of ORC activity for the New York East district. Provide awareness and information about ORC activity to all the LP teams within the district. * Partner with other retailers , mall security, and law enforcement to combat ORC theft through quarterly ORC meetings.* Case reporting* Conduct monthly Empowerment meetings with HR and sales associates to train on providing excellent customer service.

• Conducted store visits for multi-unit retail in the Northeast & Mid-Atlantic regions to include Loss Prevention audits, surveillances, alarm testing, shrink management, risk assessment, asset protection & security.• Assisted with new store openings/closings.• Uncovered patterns of employee fraud at store level via Exception Based Reporting utilizing XBR. Provided information which helped identify $250K in employee fraud.• Investigated internal & ORC cases via Exception Based Reporting, internet & social media, journal tapes, electronic journal, gift card & loyalty program databases.• Reviewed CCTV video surveillance for investigations, surveillances & troubleshooting. • Recommended physical security additions as a means to positively impact losses.• Case reporting via LPMS (Loss Prevention Case Management) for investigations that resulted in terminations, prosecutions & corrective actions.• Attended & assisted with store inventories in the counting process as well as validating the counts completed by the vendor. Participated in researching where the losses at the store may be occurring.• Represented company by attending court hearings in which we pursued prosecutions. Partnered with law enforcement & other valuable resources for successful prosecutions.• Trained & coached field associates on Loss Prevention & Security Awareness as well as Organized Retail Crime & shoplifter awareness. Also coached on compliancy & training issues. • Provided support to store staff for disaster response to include setting up outside security services for stores during power outages & weather emergencies.• Provided excellent customer service & support to store staff & customers. Effective in building positive working relationships based on mutual respect & trust among law enforcement, other Loss Prevention professionals, DMs, RLPM’s, RM’s, & other departments within the company.• Submitted & reviewed background screenings of applicants during hiring process.

• Submitted & reviewed background screenings of applicants during the hiring process.• Uncovered patterns of employee fraud at store level via Exception Based Reporting utilizing XBR. Provided information which helped identify $250K in employee fraud. • Partnered with District, Regional, and Loss Prevention Managers to bring successful resolutions to investigations and court cases.• Reporting of monthly stats.• Case reporting via LPMS (Loss Prevention Case Management) for investigations that resulted in terminations, prosecutions & corrective actions.• Troubleshooting & building queries in XBR. Partnered with DataVantage/Micros-Retail for training and troubleshooting of XBR.

• Responsible for auditing and validating the sales processed for approximately 1100 stores. • Processed credit card payments disputed by customers or issuing banks. To ensure TWEC is not charged with unwarranted expenses, this process required a strict timeline with constant follow-up. • Partnered with Loss Prevention for investigations of employee fraud through the auditing process.• Key participant in the Musicland/Trans World Entertainment conversion. • Key participant & partnered with the POS/MIS departments to help the company accomplish its goal of rolling out Encore POS to all stores.• Balanced Ticket Master Invoices with sales processed at each store and initiate payment.• Key participant in the monthly closing of the sales journal to the general ledger.• Extensive data entry and reporting using Microsoft Excel, Access and Word, Power Point and AS400 Client Access.

• Accounts Receivable/Accounts Payable/Invoicing/Collections on past due accounts• Extensive data entry and vendor relations.• Prepared the daily deposit. • Extensive customer service & managed office duties.

• Reconciled bank statements for 324 stores.• Extensive data entry and vendor reports.• Collection reporting on returned customer checks.

• Hired, oversaw and supported the activities of 4 direct reports.• Prepared and reconciled daily deposits.• Balanced registers and researched over/shorts.• Established plans and procedures to provide improvements to operations and procedures.• Responsible for the weekly schedule for the Cash Office direct reports.