Jamie Michael Email & Phone Number

Singapore

Singapore

Principal Project Manager responsible for applications within the "Risk" domain comprising the Internal Audit, Legal and Compliance, and Cyber Security & Resilience departments. Leading a team of business analysts and engineers, I spearhead project management, ensuring seamless delivery and maintenance. My role involves strategic planning, budget management, and resource allocation to drive innovation and operational excellence within the organisation.

Singapore

I led the CRM team in a digital transformation program for a Thai travel retail group, driving innovation and efficiency through UX Design Thinking. Collaborated with users from various divisions, including senior stakeholders to ensure a user-centric approach, resulting in a successful multi-phased program delivery.

Singapore

I oversaw the overall delivery of transformation and digitalisation programs. I led accounting standards compliance work in the Telco space, and delivery work for Gaming and Public Sector clients. I was involved in account planning and business development initiatives, including spearheading campaigns to engage clients in the region. I have operated as a Bid Manager, heading up proposal responses and client negotiations. I was actively involved in the recruiting, mentoring and career development of staff, particularly women.

Singapore

I worked largely on Billing and Customer Care implementations for Telco clients in the region. I was involved in various phases of the delivery cycle and post-production support, taking on the roles of Test, Application, Deployment and Warranty Manager. I led projects and managed senior stakeholders in my capacity as a Project Manager. I had stints on Health, Media, and Logistics client engagements, sharing my Testing expertise as a subject matter advisor.

Singapore

My client was a local Telco who had engaged us to deliver a transformation program covering Product Configuration, CRM, Order and Inventory Management, and Billing. This was a multi-vendor implementation involving 400+ team members at peak. I took on the SIT and FDR Lead roles, overseeing onshore, offshore and client personnel. My role also involved managing risks and issues within the testing stream and through cross-team collaboration.

Singapore

My client was a statutory board which needed a new website integrated with an activity / facility booking system and a payment gateway. I led the Payments module, overseeing its end-to-end delivery. I performed requirements gathering, functional design, testing and end user training during the project. I went on to lead the Warranty Team after commissioning.

Singapore

I developed and delivered in-house applications to meet the programme's requirements. I evaluated and adopted new technologies to address changing industry needs. I successfully computerised up to 70% of operational processes related to module registration and achieved efficient maintenance of student lifecycle records. I was also the programme representative on several university-wide IS working committees.

Singapore

I gathered requirements and performed gap analysis through design workshops and developed custom programs to meet user needs. I also wrote documentation and performed testing and user support, for platform transitions.

Master Of Business (Mbit), Information Technology

Bachelor Of Science (B.Sc.), Mathematics And Computer Science

Activities and Societies: Kickboxing, Catholic Students' Society