3rd line support engineer for the Proactive and Security team @Risual

Providing first line assistance for all ReAssure and Aviva users across the U.K and Offshore.Handling inbound and outbound IT calls made into and from the ReAssure IT Service CentreDemonstrating an excellent telephone manner by being polite and showing empathy to customersTraining new starters joining the team.Developing and maintaining high quality IT skills and knowledge through personal development to enable efficiency improvements and increase first time fix opportunities at the first point of contact to the IT Service Desk.Demonstrating ability to work well as part of a team and across other support teams to ensure SLA’s are metDemonstrating an ability to work well under pressure and have an adaptable & positive approach to changeGood administration and organisational skills Lead, develop, automate and promote improvement opportunities in order to reduce work handoffs, improve team efficiency and Customer Service. Responsible for updating incidents & service requests promptly and updating customers.

Tier 1 Technical Support Officer

Working closely with customers to give them the perfect shopping experience. Primarily a computer sales assistant, however knowledge of TV's, Camera, White Good etc was essential as I would sell in areas outside of my computing section.I am an Apple Sales Trained Professional and worked closely with the Apple sales team.