Jamie Reynolds Email & Phone Number

Zoom is the leader in modern enterprise video communications, with an easy, reliable platform for video/audio conferencing, chat, and webinars across mobile, desktop, and room systems. Founded in 2011, Zoom helps businesses and organisations bring their teams together in a frictionless environment to get more done.

New England

Dialpad is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for users, and administration.

Greater Boston Area

• Senior Sales Engineer March 2014 to PresentVerizon/XO Communications Waltham, MA
• Work as an integral part of the Enterprise Account Team to prepare and present technology overviews, product information, and optimization solutions for customer meetings
• Design order generating solutions that meet and exceed the clients’ s defined network requirements
• Educate both internal and external customers on emerging technologies and how they could benefit existing and potential Enterprise customers
• Specialties include: Wide Area Networking Design, MPLS VPN, VoIP, Voice & Data Communications, Hosted Security Subject Matter Expert, Hosted PBX.

Boston Area

• Worked closely with account directors to outline target account profiles and developed fully-documented solutions which address the business and technical needs of our customers
• Designed order generating solutions that consisted of MPLS, VPLS, Ethernet, DWDM, SONET, SIP/VoIP, Collocation, WAN Optimization, High Availability (HSRP/VRRP), and High Speed Internet services
• Prepared and presented technology overviews, product information, and optimization solutions for client meetings
• Supported new fiber builds and worked closely with network engineering and construction teams to develop OSP and electronics costs associated with all new fiber builds
• Supported the Level 3 order verification process to ensure accurate order submission and implementation
• Specialties included: Cisco CCDA, Wide Area Networking Design, MPLS VPN, Project management, Pre and Post-Sales support, VoIP, Voice & Data Communications, SSCA SIP Certified, CDN, Riverbed WAN Optimization, High.

• PAETEC Communications, Manchester, NH
• Provided pre and post sales technical support and design consulting services for sales and their customers; solutions included the design of complex voice & data networks (VoIP, MPLS, IPSec, Intrusion Detection &.
• Worked with service delivery, provisioning, and vendors to ensure proper network design and project timelines are met
• Managed customer project implementations to assure seamless cutovers with minimal service interruption to guarantee quality customer experience
• Mentor SE I & II’s to help develop engineering group’s skill set
• Acted as a high level escalation point of contact for customer troubles until resolution

Technical support contact for all complex “Add and Change” orders and New Complex orders. Assigned any order type and can act independently and not require the technical skills of an SE3. An SE2 will work “’spoke locations” of MPLS and Dynamic T1 orders/projects but will never act as the HUB SE/ Project Manager- this will always be the responsibility of an.

Primary technical support for all Account Development Move, Add and Change (non-complex) orders (MACs) and Non-complex orders from AD and Sales (includes new logos).Primary “in house” Service Engineer and will used for non-complex orders or orders that would require an onsite customer visits or meeting. SAassigned orders that can be worked from any PAETEC.

Responsible for the installation and turn up of Paetec equipment at customer locations. Troubleshooting and repair of Circuit and Equipment problems. Assisting Solutions Engineers in the activation of Paetec services.

Installation of HI-CAP Circuits within the Central Office, Installation of SLC-96, SLC-5, DDM-1000, DDM-2000, UMC-1000 trasport media. Maintence and trouble shooting of all Central Office CPE to includethe Lucent 5ESS

CTC Network Coordinator providing customer service and order processing. Transfer of accounts onto billing platform for resale and on-net Ensure Customer account billing accurate and maintained Process and troubleshoot service-effecting issues. Order processing for on-net (atm based) networks.

SNET Agent responsible for account management. Sale and delivery of packaged services to SNET customers. Total account management of customer base