Jamie Ruth Email and Phone Number

Helping small businesses with their data needs by automating Microsoft office or helping them to migrate to other solutions.

Facilitate the Commercial Operations group to a greater understanding of the impacts to operational efficiencies and commercial READINESS.

http://www.rcsupful.com/m2m/

E-commerce business selling various goods.

— Identification and reporting of all IT front-facing customer impacts within the operating company— Conceptualization of queries to develop and merge new and old tables from various data sources as well as staging data for reporting— Full accountability in documenting business impacts and guiding ticket owners in categorizing events to guarantee data completeness, integrity, and consistency within business and IT infrastructure groups— Go-to-person as point of contact between business and subject matter experts regarding the transformation of business needs from and to technical requirements— Facilitation of annual service quality index (SQI) customer-facing applications analysis for status and impact, while evaluating all FedEx applications for new candidates for inclusion— Creation and management of SharePoint to report and share information on IT impact events— Presiding over the professional training of new personnel on FedEx IT impacting incidents reporting and analysis— Provision of training to personnel in using ServiceNow for change and incident management— Implementation of onboarding of ServiceNow modules within the operating company, as well as new ServiceNow module to report SQI, measuring any external customer impact throughout FedEx's operating companies— Improvement of the company’s annual reporting which involved compilation of incident impacts into one database with the existing daily updated data for YOY trend analysis— Summarization and execution of reporting opportunities, automation improvements, and metric enhancements; thereby increasing the business’ efficiency and value— Reduction of reporting time by 75% by automating weekly and monthly reporting processes as well as optimizing and integrating multiple various tools and databases— Enhancement of the business information of senior management for mission-critical decision-making processes by generating simplified views for SQI on reporting IT-related third-party customer impacts

— Effectual assistance to the IT Command Center personnel in determining and troubleshooting major IT issues of enterprise-wide customers by designing software tools— Contribution in streamlining planning process and gathering analytics from business affecting the IT event post assessments to lessen and prevent future events— Preparation of databases and web query tools for reporting to develop IT operation analytics for data-driven decision making of executives— Presentation of developing software tools by utilizing and learning HTML, CSS, PHP, JavaScript, and JQuery— Rendering of 24x7 1st and 2nd Level production server support to all customer call centers through monitoring, IT support contacting, and business resolution to ensure prevention of problems— Resolution of all production application and system issues to assess business impacts as well as notify and update the appropriate executive levels based on the impact’s severity— Partnership with a new vendor in deploying enterprise-wide ticketing to help the IT Command Center personnel in providing solutions to major IT issues— Automation of data metrics collection by creating software to evaluate the efficiency of business personnel and assets— Administration of emergency technical bridges related to production application and system issues to analyze business impact and communicate with executives on impact severity— Execution of an enterprise-wide ticketing system, knowledge base articles, and automation to support problem resolution and change management activities in collaboration with new vendor— Integral role behind the new centralized enterprise-wide IT Command Center by cultivating relationships throughout specialized IT disciplines, thus minimizing downtime by 23%to FedEx external customers— Steering of efforts to complete the automation of data metrics collection activities to examine business personnel and assets’ effectiveness

— Provision of solutions to all SAS users’ questions and problems through email, phone, and in person— Coordination of the professional training of power users individually and in a classroom setting— Development and maintenance of user accounts, while formulating innovative approaches to report writing through integration of SAS Enterprise Guide with SAS 9.3— Production of reports by creation queries and joins along with cleaning the data prior presentation— Hands-on guidance of the SAS clients from product development to production while handling their user accounts— In-depth knowledge of SAS Enterprise Guide to onboard and train new power users

Tutored students in pre-algebra, college algebra, trigonometry, business calculus, calculus I, II & III, linear algebra, differential equations, statistics, probably, physics and chemistry

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