Customer Communication Support/Officer level

2011 to PresentAppointed Team Lead during 2012 consolidation transition, serving as the main point of contact for executives while managing a pipeline of 250+loss mitigation clients, simultaneously managing day to day aspects of schedules, reporting and resolving escalations.Correspond with customers, community groups and third party representatives in order to facilitate delinquency resolution through loss mitigation, consultation, and collection efforts. Provided personalized service that exceeded clients' time and quality expectations. Vast knowledge of service procedures, software systems and legal compliance regulations as well as products and services.Supported new hires with process and procedure changes knowledge, time management and Subject Matter Expert (SME).Worked with my team and other departments to improve procedures, quality and production along with reducing expenses.Mastered all aspects of control reports and established expectations with peers/team members to create an environment of knowledge sharing and win/win solutions for challenges.Cultivated relationships with local Loan Officers and Branch Managers.Sponsors Loan Officer in house meeting to educate CAS peers on the benefits of the HARP loan program and established a system for referral follow ups. Administrative Assistant Troy CHOC May 2 2011-Dec 2011

Strong knowledge of all aspects of home lending and the loan process. Managed all conference calls and monthly meetings for reporting.Primary duties revolved around the face to face with customers to educate and advise lending options.Collaborated with key partners within a team format to fulfill corporate productivity goals. Coached bankers to uncover mortgage needs consistently meet and exceeded cross sell product requirements.Originated a broad-spectrum of mortgage products including government, conventional, jumbo and construction loans.Generated an annual sales volume of $16 Million.

Mortgage Loan Officer-Broker Though networking and referral sources developed relationships with realtors and community group organizations resulting in an average of $12 Million in annual sales.Recognized for outstanding sales, service and consistent leadership in reaching company goals.Specialized in difficult financing ranging from residential and construction to small commercial loans. MSHDA, Rural Development loans, FHA,VA and Conventional Jumbo loans.Trained and mentored new hires to assist in their development becoming a team lead within six monthsMaintained 100% quality and compliance achieving recognition as #1 LO on a regional and national level.

Consistently exceeded monthly sales goals.Excelled to lead Loan Officer by using personality flex training to dominate customer satisfaction surveys and becoming a subject matter expert.Mentored new hires and sponsored credit repair and first time home buyer classes.Analyzed financial viability of clients using credit reports, income and assets.Increased revenue by cold calling existing customers previously decline.Trained and mentored new hires on loan structure and compliance basics.Brokered finance terms between applicants and banking institutions.

Established rapport with interior designers for delivery services to 5 star clienteleDaily duties included establishing a schedule for employees, managed payroll, initiating monthly production team meetings.Worked as a support systems for the owner by creating work flow systems, control reports and systems of management. Increased profits and turn time by provided service excellence, building enduring relationships and technology introduction.