Jamie Shaffer Email and Phone Number

• Assist customers with developing best practices for using the Nexus software• Provide software consulting services on the overall product• Provide setup and training on all project offerings• Solve problems and make decisions at the strategic and tactical levels• Lead online, on-site, and/or classroom training for customers• Identify potential software needs to increase engagement with customers• Map business and technical requirements, design documents, and identify key performance indicators• Provide mentoring and training to peers and other colleagues within our organization• Collaborate, actively share knowledge, and promote best known methods amongst other Nexus team members• Help promote solution adoption during the sales cycle

• Managed the implementation of varies Nexus offerings - net new customers and existing customer projects• Managed and set implementation goals and guidelines, coordinating and partnered with Sales and Customer Success leadership, delegated duties, and developing strategies to optimize the overall process to help decrease implementation times• Reviewed and researched technologies and accounting practices to attain the best practices in implementing projects.

• Run and owned the planning, scheduling, budgeting, and guidance of large scale projects• Partner closely with other team, including pre-sales, sales, and consulting to see the close and success of a project• Lead scope, impact of scope, changes to timeline, added value for additional services for projects• Own delivery large scale and enterprise paid service engagements