Jamie Sheehan

Jamie Sheehan Email and Phone Number

Customer Support Specialist @ HubSpot
Ireland
Jamie Sheehan's Location
Greater London, England, United Kingdom, United Kingdom
Jamie Sheehan's Contact Details

Jamie Sheehan phone numbers

About Jamie Sheehan

Jamie Sheehan is a Customer Support Specialist at HubSpot. He possess expertise in microsoft excel, social media, customer service, data analysis, customer satisfaction and 35 more skills. He is proficient in Spanish. Colleagues describe him as "Jamie is a wonderful manager. He is kind, compassionate and is always ready to listen and help his team in any way he can. Jamie has wonderful ideas and visions on how to get the best out of a business, whilst also being open and willing to implement his team’s suggestions too. His management style is warm, friendly, supportive and I always felt like I could talk to him about anything and be heard. Jamie also actively encouraged me to focus on my own personal career progression and recommended a Project Management training course for me. He helped me to balance my workload, giving me plenty of time to focus both on the course and on my daily tasks, without me feeling overwhelmed and, once I had competed the course, he helped me to use and develop the skills I had learnt. He constantly checked in with the team, both as a group and individually, to ensure we were getting the support we needed and was always there to take action quickly if required. There are so many wonderful, positive things to say about Jamie and I feel truly lucky to have had him as a manager." and "It's been a real pleasure working together with Jamie. Broad minded individual - his exceptional work flow, skills, creativity and comprehension of change requests made working with him a dream. His performance at OpenTable was golden. He is not only a reliable and forward thinking Customer Support mind but also an inspiring team player. Ambitious and independent expert. He denotes a lot of analytical capability and willingness for both his personal & professional development. He is an asset to any organisation."

Jamie Sheehan's Current Company Details
HubSpot

Hubspot

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Customer Support Specialist
Ireland
Website:
hubspot.com
Employees:
10968
Jamie Sheehan Work Experience Details
  • Hubspot
    Customer Support Specialist
    Hubspot
    Ireland
  • Spotlight
    Director Of Customer Success
    Spotlight Mar 2024 - Present
    Ireland
  • Talent Systems, Llc
    Director Of Global Support, Uk/Eu
    Talent Systems, Llc Nov 2023 - Mar 2024
  • Spotlight
    Head Of Support
    Spotlight Sep 2022 - Nov 2023
    London, England, United Kingdom
  • Spotlight
    Head Of Performers
    Spotlight Nov 2021 - Sep 2022
    London, England, United Kingdom
    Senior manager, overseeing the Success and Support departments for the Performer membership
  • Spotlight
    Membership Support Manager
    Spotlight May 2019 - Nov 2021
    London, England, United Kingdom
  • Sadler'S Wells
    Front Of House Assistant
    Sadler'S Wells Nov 2016 - Sep 2023
    London, United Kingdom
  • Opentable
    Senior Customer Support Representative
    Opentable Sep 2017 - May 2019
    London, United Kingdom
    Escalation contact for diverse questions, comments and concerns from customers and team members, acting as a subject matter expert. Assisted in procedure improvements, reporting, training, recruitment and coaching.
  • Gilt.Com
    Operations And Quality Lead
    Gilt.Com Oct 2015 - Jan 2016
    Limerick, Ireland
    Monitoring service levels and contact centre volumes, handling customer escalations to resolution, documenting feedback on quality audits and reporting weekly on areas of improvement
  • Gilt.Com
    Merchandising Operations Team Lead
    Gilt.Com May 2015 - Oct 2015
    Limerick, Ireland
    Managing a team of coordinators in Merchandising Operations
  • Gilt.Com
    Merchandise Operations Coordinator
    Gilt.Com Jan 2015 - Apr 2015
    Limerick, Ireland
  • Gilt.Com
    Customer Service Specialist
    Gilt.Com Apr 2013 - Dec 2014
    Limerick, Ireland
  • Grupos Organizados
    Team Leader
    Grupos Organizados Feb 2011 - Jul 2011
    Barcelona, Spain

Jamie Sheehan Skills

Microsoft Excel Social Media Customer Service Data Analysis Customer Satisfaction Project Management Teaching Microsoft Office Time Management Microsoft Word Powerpoint Team Leadership Teamwork Team Building Social Networking Financial Reporting Management Proposal Writing Creative Writing Marketing Creative Solutions Administrative Assistance Interpersonal Communication Data Entry Troubleshooting Customer Experience Reporting And Analysis Training Leadership Research Data Kpi Reports Zendesk Problem Solving Customer Support Recruiting Quality Auditing Coaching Theatre Musical Theatre

Jamie Sheehan Education Details

Frequently Asked Questions about Jamie Sheehan

What company does Jamie Sheehan work for?

Jamie Sheehan works for Hubspot

What is Jamie Sheehan's role at the current company?

Jamie Sheehan's current role is Customer Support Specialist.

What is Jamie Sheehan's direct phone number?

Jamie Sheehan's direct phone number is +4474918*****

What schools did Jamie Sheehan attend?

Jamie Sheehan attended Teesside University, University Of Limerick, American Musical Theatre Academy Of London, University Of The West Of Scotland, Colaiste Chiarain.

What are some of Jamie Sheehan's interests?

Jamie Sheehan has interest in Civil Rights And Social Action, Children, Arts And Culture, Human Rights.

What skills is Jamie Sheehan known for?

Jamie Sheehan has skills like Microsoft Excel, Social Media, Customer Service, Data Analysis, Customer Satisfaction, Project Management, Teaching, Microsoft Office, Time Management, Microsoft Word, Powerpoint, Team Leadership.

Who are Jamie Sheehan's colleagues?

Jamie Sheehan's colleagues are Rafael Freitas Mendes, Lagail Williams, Mayur Shinde, Liz Villate, Jessica Davis, Lee Ng Lin, Sinead O'toole.

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