• Created and maintained project tasks in Jira, providing daily status reports to project and senior level management. • Coordinate with client ITSM teams to facilitate releases and change/incident management. • Conduct project meetings where appropriate and deliver meeting minutes to project team members. • Coordinate Quality Assurance activities, including test planning, developing manual test cases, test execution, and User Acceptance Testing.

• Work directly with Agile and Waterfall teams to implement Jira and/or Confluence to meet their process improvement and project management needs. • Designed custom Projects, Workflows, Dashboards, and Fields as needed for global team of 50+ consultants. • Successfully implemented Project Management, Change Management, and Defect Tracking processes for multiple project teams.

• Gathers and writes requirement and design specifications for large or moderately complex systems. Define user experience for Acurian suite of web applications.• Define interaction of data with other systems/databases at Acurian or vendor companies.• Create and maintain Jira projects, workflows, custom screens, fields, users, user groups and other associated SOPs. Act as chief Jira and Confluence administrator and subject matter expert. • Acts as a chief functionality expert for our products to support internal and external users.• Advocates for customer-requested features and customer-reported bug fixes.• Assists customers in assessing business value and prioritizing requested enhancements.• Ensures the success of new products and functionality through the development of supporting business processes, release notes, demonstration examples, training scenarios, examples for sales materials, etc.

Serve as the representative of user base during all phases of SDLC. Be the voice of the user during scope definition, requirements gathering, and design; act as QA lead by creating and executing test plan and test cases, ensuring usability as well functionality; create and maintain system documentation and training materials; track and investigate user reported issues, initiating trouble tickets and change requests where necessary.

- Receive and track service requests at a 24/7/365 helpdesk supporting R&D, and Live Air Traffic operations for the Federal Aviation Administration. - Liaise communications across multiple international teams and levels of management to ensure that any and all issues are resolved in a timely manner