Sr. Account Leader obsessed with Customer Success. Over 23 years of IT industry experience supporting large enterprise customers. Intimate working knowledge of Global Services, Managed Services, Cloud, SAAS, Service Delivery, Account Management, and Escalation Management. Recognized for forging strategic partnerships spanning Executive Leadership, Sales, Operations, Support, Engineering and Product while leading from the front to implement tools and processes optimizing productivity resulting in customer satisfaction, adoption, and renewals.
Listed skills include Itil, Service Delivery, It Management, It Service Management, and 45 others.