Jamie Stall Email & Phone Number

United States

Phoenix, Arizona, United States

- Triage centralized Total Rewards inbox. Resolve escalated employee concerns and requests, often in partnership with Payroll, HR Operations, Talent, Benefits vendors, Learning and Development, and HR Business Partners- Analyze current processes, identify and develop process improvements, document standard operating procedures (SOPs) for various Total Rewards and HRIS processes- Perform in-depth audits and reconciliations of benefits invoices, ensuring accurate and timely remittance- Process employee transactions and audit, correct and maintain HRIS data related to benefits- Lead Total Rewards/Benefits portion of New Employee Orientation; guide all new hires through benefits enrollment process- Coordinate logistics for quarterly large-scale employee recognition events

Estes Park, Colorado, United States

- Managed a variety of HR administrative processes (i.e. employment verification requests, COVID vaccination & exemption compliance tracking, LMS management for mandated virtual training, fingerprinting compliance, pay advances, I-9, etc.)- Served as a friendly, efficient and helpful resource to employees, volunteers and new hires for completing tasks and troubleshooting issues related to onboarding, payroll and our HRIS (Paycom)- Refined and built out pre-arrival communications for seasonal staff and volunteers new to the organization- Designed an interactive and engaging orientation program for incoming staff and volunteers- Created tools and processes to make year-round employee recognition efforts more personalized and meaningful- Planned and executed large-scale staff events (ex. staff holiday party, flu and COVID vaccination clinics, suicide prevention training, etc.)- Partnered with Volunteer Liaison to place and onboard volunteer staff, including resume screening, interviews, offers, initiating references, and completing ATS steps (Paycom)- In the absence of the HR Director, served as a resource for managers navigating employee relations issues- Served as the transitional Estes Park Park Wedding Coordinator late April – June 2022

Estes Park, Colorado, United States

I initially joined the Human Resources team at YMCA of the Rockies as a seasonal Staff Experience Team Member. Within two months, I was promoted as the team's interim leader.- Managed a team of seasonal staff and volunteers, including scheduling day and on-call overnight shifts, setting daily and weekly priorities, delegating tasks, addressing employee relations and housing issues, interviewing and hiring new team members, etc.- Served as the primary point person for robust staff calendar and events including signups, logistics and communication strategy. Staff activity and event examples: trips into Rocky Mountain National Park, museum visits, shopping trips, sporting events, tie-dye parties, art and game nights, bonfires, summer festival visits, end-of-summer staff prom, karaoke nights, international fair and lunches, observatory trips, volunteer appreciation breakfast, etc.- Served as the first onsite point of contact for arriving staff and volunteers, welcoming and orienting them to the organization, and answering questions related to housing and onboarding- Liaison between resident staff and building maintenance team regarding any repair or maintenance needs throughout staff housing- Sent weekly staff email newsletters on HR policy updates, important announcements, and upcoming staff events and activities- Leveraged recruiting expertise to create evaluation criteria and conduct first round interviews for the newly created Resident Life Manager position

San Francisco Bay Area

- As the first centralized Talent Coordinator for Operations recruiting, I built out the centralized Operations recruiting structure, including establishing streamlined processes and creating consistent tools to facilitate smooth scheduling and easy communication between remote sites and HQ- Managed full-cycle recruitment and onboarding for high and low volume roles across six warehouses, including: scheduling 120+ weekly interviews, sending candidate and onboarding communications, maintaining clean ATS data (Greenhouse), and analyzing data (i.e. passthrough rates, candidate survey feedback) to make process improvements- Initiated monthly meetings between HQ-based high volume recruiting team and warehouse-based Ops and P&C stakeholders to improve communication, discuss progress toward hiring goals, troubleshoot challenges, and strategize for future hiring needs- Tracked and analyzed candidate data to provide high-quality feedback to Operations hiring managers- Trained hiring managers on new systems and tools to simplify recruiting processes while increasing efficiency and effectiveness- Built out a robust Warehouse Associate Hiring Guide (SOP) for hiring managers and interviewers hosted on our company intranet with instructions, resources, and best practices for every stage of the process from resume review through interviews, offers, background checks, drug screening and welcoming new hires to the team

San Francisco Bay Area

Champion of Employee Experience- Owned a robust internal events program, leading an employee Party Crew in the planning and execution of imaginative and inclusive team celebrations. Planned team offsites, including travel, venue coordination, accommodations, catering, swag, etc.- Managed vendor relationships and an annual budget of $400,000+ encompassing daily snack & beverage service, internal events, recognition funds, swag, office décor and supplies- First line of support for resolving questions related to Workday HRIS and LMS tasks (i.e. benefits open enrollment, onboarding paperwork, I-9s, etc.); processed HRIS, LMS, and ATS transactions- Built a site-specific internal communications strategy, creating weekly email blasts/monthly print newsletters, updating intranet content, managing our Instagram account, and designing signage- Partnered with Ops leaders on people development initiatives; most notably, I created training plan templates and a participant workbook for a leadership development program aimed at high performing associates- Engendered a culture of recognition by launching an Employee of the Month program, promoting peer-to-peer recognition activities, and bringing monthly team birthday & milestone celebrations to lifeAmbassador of Candidate & New Hire Experience- Partnered with L&D leaders to complete an extensive revamp of new hire orientation for warehouse associates nationwide, including: creating a new deck and systems setup guide, rethinking our facilitation strategy, rolling out train-the-trainer sessions, etc.- Owned recruiting process for all SSF-based roles from first contact through offer and onboarding. This included: scheduling interviews, consultations with hiring managers, facilitating calibrations, maintaining clean data in Greenhouse ATS, sending offer letters, monitoring background checks, and guiding candidates through each step

Phoenix, Arizona Area

As a Client Experience Specialist working out of Stitch Fix's Phoenix distribution center, I used ZenDesk support ticketing software to partner with our Austin- and SF-based Client Experience Agents to address varied client requests and issues, working efficiently to exceed SLA expectations. Frequently occurring examples included resolving mischarges, lost items, exchanges, incorrect addresses, and rush shipments. During this time, I had the opportunity to create & co-present a new training to Operations leaders with the aim of increasing cross-department collaboration to resolve delayed shipments more quickly. In partnership with my supervisor, I also fully trained an additional Client Experience Specialist on all duties and processes, offering feedback and answering questions as needed. During this time, I was also an active member of our local Party Crew, a group that was responsible for organizing, promoting and executing fun, creative monthly team celebrations, and assisted with HR and office functions such as hiring events and new hire onboarding as needed.

Phoenix, Arizona Area

Arizona's Children Association (AZCA) provides services to children, youth and families navigating the foster care system. My role at AZCA involved guiding potential foster families through the licensing process from training through home inspections and providing ongoing resources and case management post-licensure, as well as extensive documentation. I also served on our Appreciation Events Committee, collaboratively planning and executing three successful bi-annual appreciation events for foster children and families during my tenure. I was also awarded Permanency Department Employee of the Month within my first six months in the position.

Phoenix, Az

Maggie's Thrift is a social enterprise benefiting the work of Maggie's Place. While there, I helped lead daily retail operations in addition to running our job training program for women experiencing homelessness and coordinating store volunteers.Assistant ManagerIn partnership with the founder, I co-led all retail operations, ranging from facilitating a great donor experience, creating an uplifting and enjoyable customer experience, sorting and pricing inventory, maintaining an organized and welcoming store environment, reconciling daily POS reports, and addressing client concerns as they arose, including de-escalation and conflict resolution.Job Training Coach- Recruiting coordination: promoted program in local maternity homes, screened applications, conducted interviews and provided feedback to program candidates- Served as the primary coach, orienting participants to the program, training them in each level's tasks, guiding them through the career skills curriculum and checklists, offering feedback and mentorship throughout the program and beyond, and organizing celebrations for successful program graduatesVolunteer Coordinator- Recruiting coordination: promoted volunteer opportunities to the Maggie's Place community network, screened applications, interviewed and provided feedback to candidates- Learned about each volunteer's areas of interest and unique skillset to brainstorm ways to leverage volunteer passions to promote our business goals - Oriented and trained all volunteers in store procedures and policies, and provided ongoing feedback- Updated weekly and monthly volunteer schedules, ensuring adequate coverage- Expressed gratitude and appreciation for store volunteers through regular recognition activities

The Michael House, Glendale, Az

Maggie's Place is a community providing homes of hospitality for parenting and pregnant women experiencing homelessness, as well as robust educational and enrichment opportunities for program alumnae.As the Director of The Michael House, I managed a home of hospitality serving up to 7 pregnant and parenting women and 4 additional full-time live-in staff members. My primary responsibilities included creating a welcoming and positive experience for an ever-changing group of program residents, staff members, donors, interns, and volunteers. This involved overseeing and participating in all house programs, including weekly community nights and speaker series, monthly service days, weekly 1:1 meetings with moms, and other celebrations as they arose.Other responsibilities included:- Keeping a pulse on the vibe of the community and employing active listening, creative problem-solving and crisis management skills to address resident, staff and volunteer concerns- Recruiting and intake coordination: scheduled and conducted potential resident and staff member interviews, screening for program requirements and community fit- Supervising all full-time live-in staff members including regular 1:1 check-ins regarding role responsibilities and roadblocks, personal and professional development conversations and performance reviews- Implementing decisions and policies from the Board of Directors and Fiat Coordinating Office- Coaching several guests at a time, supporting them in attaining their self-identified educational, professional, and relational goals- Overseeing house budget, office needs, and facility maintenance

The Magdalene House, Phoenix, Az

- Coached several resident moms at a time, supporting them in attaining their self-identified educational, professional, and relational goals- Sorted and documented all incoming donations in NetSuite database- Ensured that all donors were appropriately thanked in a timely manner- Filled all donation requests for moms and their infants

Houston, Tx

Jesuit Volunteer Corps (JVC) is an organization that provides yearlong full-time service and leadership placements to young adults who aspire to create a more just and hopeful world. As a Program Coordinator for JVC, I mentored and supported a caseload of approximately 20 young adult volunteers in intentional communities throughout the South, traveling regularly to each community to support the volunteers and their placement organizations with any issues. One of my favorite parts of this role was planning and facilitating programming, coordinating logistics, and creating materials for 6 multiday workshops and retreats throughout the year for the 60+ volunteers based out of the Houston Program Office.Other responsibilities included:- Recruiting coordination: reviewing applications, scheduling and conducting interviews, submitting evaluations, delivering candidate feedback, and placing over 40 full-time volunteers for the 2011-2012 program year- Expanding JVC’s relationships with non-profit agencies and supporters throughout the South, securing several new volunteer placement sponsorships- Managing all aspects of the federal AmeriCorps Education Award Program, enabling 40+ volunteers to receive scholarships of $2,500 to $5,000 for their service- Maintaining our eTapestry donor management database

Philadelphia, Pa

Upon graduation from college, I completed a year of AmeriCorps service through a small faith-based program called Servant Year, which consisted of a fulltime volunteer placement and living in an intentional spiritual community with up to six other young adults. My volunteer placement was with the organization United Communities of Southeast Philadelphia, where I assisted with several youth programs. My favorite experience was coordinating the Summer Career Exploration Program in 2009 and 2010, which provided paid internships for urban high school youth. Role responsibilities included: processing all applications and enrollment paperwork, supervising 2-4 worksite monitors, making site visits, mentoring and supporting youth participants, mediating conflicts between participants and placements, creating curriculum for and facilitating weekly career readiness workshops, and processing youth payroll.During the school year, I also assisted in an afterschool youth leadership program, where I developed the structure for projects such as “Healthy Teen Dating Relationships,” “Nutrition and Fitness,” and “Career Exploration and Preparation.” Additionally, I also coordinated communications for the agency's mentoring program, and recruited, screened, interviewed and matched volunteer mentors with neighborhood youth mentees.

Portland, Or & Tijuana, Mexico

Los Embajadores was an NGO that coordinated weeklong service immersion trips along the U.S.-Mexico border for high school and college students, with a focus on learning about issues of immigration and poverty using a spiritual and social justice-oriented lens. I served as Summer Staff, co-leading 7 group experiences throughout the season. This included coordinating logistics for construction work sites, arranging visits and speakers at local NGOs, facilitating a border memorial talk and cost-of-living comparison activity, and reconciling the weekly budget.

Bachelor Of Arts, American Studies, Spanish

Activities and Societies: Alpha Phi Omega, Alternative Spring Break (Site Leader), Victory A CappellaSumma Cum Laude. Majored in American.

Intensive Spanish Language Course, Advanced Level Ii - Grade A

Participated in an intensive Spanish language course including: full language immersion with a Guatemalan host family, historical.

Certificate, Youth Development

Coursework Included: Advancing Youth Development, Supervising Youth Development, Emotional Intelligence, and Urban Youth Culture

Intensive Beginner'S Arabic

I completed an intensive Levantine Colloquial Arabic course, while living with a host family, studying the history of the region.

Fine And Studio Arts

Master Of Science, Marketing