For all your business requirements. At Paperstone I work as an account manager, handling customer enquiries, account queries and looking after the 3WM Supplies storefront and customer base. I'm always a friendly face/voice, and with over 9 years experience in the industry and expertise within stationery, office furniture, printing and facilities supplies, I love nothing more than to talk about business products and help to find a suitable solution. If you would like a chat about your business supplies, get in touch with me - jamie@paperstone.co.uk. My experience:- Relationship building via key account management to over 400 UK businesses.- Migration of customers from 3WM Supplies to Paperstone webstore.- Utilising a CRM to manage and track account activity, improving sales efficiencies.- Full understanding of the nurturing process and methods.- Proactively identified and capitalised on cross-selling and upselling opportunities.- Successful gap analysis and growth across business supplies.- Creating quotations and presenting solutions based on a customer requirement.- Excellent communication and negotiation skills with suppliers and customers.- Providing in-depth presentations and website walkthroughs via Teams.- Developed strong knowledge of the UK office supplies market and industry trends.- E-commerce website management including customer journey mapping.- Prospecting and building pipelines, including ideas for lead generation.

All things Xbox - Complete Xbox is an online publication for all your Xbox related news, reviews, features and more. I have created a community for Xbox gamers alike to chat, play and build long-lasting friendships through the power of gaming. My experience:- Managing a team of 5-10 writers.- Setup and management of the Discord channel with over 300 members.- Website management on Wordpress CMS including HTML and CSS edits.- Social media management on X, Facebook and Linkedin.- Writing, proof-reading and editing articles for the website.- SEO utilising Yoast SEO.- Engaging with publishers, developers and PR agencies to promote the latest video games.- Dealing with advertisement opportunities for the website.- Graphic design work for social media and website.- Livestreaming via Twitch and producing clips for TikTok.

For all your business essentials - In my day to day, I help national and local businesses to make savings on their business supplies as a single-source provider. I take a customer's requirement as broad as that can be and provide a suitable solution within the business supplies space. With 9 years experience in the industry and expertise within stationery, office furniture, printing and facilities supplies, I love nothing more than to talk about business products and share my knowledge to find a suitable solution.My experience: - Extensive experience operating within online marketplaces such as Amazon and eBay at both B2C and B2B level.- Management of a B2B ecommerce website - www.3wm.co.uk, including SEO, creation of website banners and featured promotions and customer incentives.- Development of ecommerce processes, product pricing strategies and point of sale online.- Regularly engaging with suppliers for exposure to latest product lines/trends and promotions.- Regularly engaging with existing business customers to ensure high retention rates.- Providing key account management for national businesses (over 500 UK companies).- Team management across both sales and customer care, including working towards and maintaining KPIs.- Conducting sales and customer service training to team members.- Lead generation and prospecting, recognising high potential within pipeline of new business leads.- Full knowledge of utilising CRMs such as Act! for prospecting processes and flows including generation and creation of email marketing automation campaigns.- A/B testing for email marketing practices.- Social media marketing through Linkedin and Twitter including scheduling and working to a cohesive marketing plan.- Writing blog content on relevant industry-related trends.- Pro-actively looking at new initiatives and incentives to generate sales revenue.- Facilitating and delivering large-scale office furniture fit-out projects over £10,000.

Rolling tyres online - I was responsible for the sales and marketing for a Grantham-based family business specialising in emergency tyre services. This included working with local haulage companies and the consumer market. My experience:- Managing the company website (Adobe Dreamweaver) including an ecommerce section used for advertising the latest tyre deals.- Lead generation of Lincolnshire haulage firms and prospecting via cold calling.- Utilising social media such as Facebook and Twitter to promote business operations and informative industry-related posts.- Local marketing with creation of a service-level flyer and distribution plan designed for the Grantham area.- Engaging with representatives from UK tyre manufacturers such as Continental and GoodYear.- Working with local advertisers to promote the business via print and digital marketing.

Talking flowers - I promoted the Interflora brand, products and services across social media, while maintaining a 99% response rate across Twitter, Facebook and Pinterest. My experience:- Involvement in the Surprise, Surprise TV campaign, in terms of social media presence and interaction with viewers.- Regular engagement with customers and florists via social media with a 99% engagement rate on comments.- Ideas generation of social media posts for various platforms aligned to marketing strategy.- Creation of SEO-rich content pages for flowers and florists by geographical location.- Graphical creation using Canva for Twitter (X) and Facebook.

Writing interesting content - I volunteered after graduating from university, helping to curate written content for a local community magazine based around the Lincolnshire area. The publication reached up to 20,000 homes and businesses.My experience:- Assistance with writing and interviewing around Foster Care Week feature article.- Generation of unique feature for the publication.