Account Manager
CurrentFor all your business requirements. At Paperstone I work as an account manager, handling customer enquiries, account queries and looking after the 3WM Supplies storefront and customer base. I'm always a friendly face/voice, and with over 9 years experience in the industry and expertise within stationery, office furniture, printing and facilities supplies, I love nothing more than to talk about business products and help to find a suitable solution. If you would like a chat about your business supplies, get in touch with me - jamie@paperstone.co.uk. My experience:- Relationship building via key account management to over 400 UK businesses.- Migration of customers from 3WM Supplies to Paperstone webstore.- Utilising a CRM to manage and track account activity, improving sales efficiencies.- Full understanding of the nurturing process and methods.- Proactively identified and capitalised on cross-selling and upselling opportunities.- Successful gap analysis and growth across business supplies.- Creating quotations and presenting solutions based on a customer requirement.- Excellent communication and negotiation skills with suppliers and customers.- Providing in-depth presentations and website walkthroughs via Teams.- Developed strong knowledge of the UK office supplies market and industry trends.- E-commerce website management including customer journey mapping.- Prospecting and building pipelines, including ideas for lead generation.