Kelly Roets Email & Phone Number

Royal Tunbridge Wells, Gb

Royal Tunbridge Wells, Kent, United Kingdom

Very admin based customer service role. The role involves dealing with customer enquiries via phone and email, and then the admin that goes with that. A lot of following up on things and making sure enquiries are followed through from start to finish. Duties include, but are not limited to:*Team management - maternity cover - Feb 2021-Jan 2022 - ensuring smooth running of department and progression of team throughout the year*Responding to Trustpilot reviews*Arranging replacement orders/collection of orders with our warehouse via email and phone*Keeping track of all orders via courier websites - obtaining tracking numbers, updating customers on status of orders, keeping on top of any issues with deliveries and monitoring problem orders*raising refunds and credit notes for customers so that accounts department can pay refunds*Keeping an eye on orders that come from other suppliers and making sure delivery takes place*Manually creating order despatches each morning and making sure despatch emails are sent out in a timely manner each day*Accepting credits that are received from our warehouse each day*Updating various spreadsheets each day*Updating weekly and monthly reports by inputting data obtained from various systems*Liaising with other departments and management with regards to issues and ideas*Taking orders over the phone when the Sales team are busy*Running end of day process to make sure that the day gets tied up properly and everything runs smoothly at the start of each day

Royal Tunbridge Wells, Kent, United Kingdom

Capturing images in Mantle content system for project, booking train tickets/flights/hotel accommodation for members of staff, capturing expense claims in Netsuite, Responding to client queries via email and telephone, contributing to the team and company SLAs, liaising with departments within company when necessary to have client queries resolved, using various systems to keep record of client queries, making changes to client accounts using internal systems, problem solving.

Cape Town Area, South Africa

Downloading audio files from the Scribeway website, listening to English audio files and typing them out into a Word document using the style guide provided by Way With Words, uploading of completed transcribed file by due date.

Cape Town Area, South Africa

Filing, barcode capturing for stock, maintaining office supplies and stock levels, invoicing, banking, data capturing, setting up meetings, assisting MD with personal adhoc duties when required, weekly payroll, maintaining employee information with Department of Labour, handling import documents, managing petty cash, recording and capturing sample readings on a daily basis for company product development, confirming travel arrangements, arranging meeting venues for directors, upkeep of office appearance.

Cape Town Area, South Africa

Account queries, handling of cash and EFT payments, general admin duties, phoning schools for certain information, typing up of contracts and other documents.

Cape Town Area, South Africa

User based testing of website, making sure site is working the way it should be and is user friendly, verifying bugs reported and directing it to developers, submitting feature requests.

Cape Town Area, South Africa

Invoicing (requesting and submitting), allocating of payments, petty cash relief, collection of outstanding monies, sending of remittances, booking adjustments (editing quotes, reallocation of payments), processing refunds for clients, dealing with establishment queries.

Cape Town Area, South Africa

Visiting client stores and doing monthly inspections, advising on cleaning chemicals and cleaning techniques, colour-coding to eliminate cross contamination knowledge, documenting inspection results, sending inspection scores to stores, sending inspection scores to department head at end of each month. Maintaining client relationships.

Cape Town Area, South Africa

Following up on overdue accounts, debt collecting, petty cash relief, journal entries, entering cash payments manually onto system, working in Quickbooks daily, sending monthly statements and invoices.

Cape Town Area, South Africa