As an experienced New Business Manager with nearly a decade in the office supplies industry, I specialize in building strong, long-lasting relationships and driving new business growth across a diverse customer base—from SME to global brands. My role focuses on identifying, securing, and nurturing new business opportunities, consistently delivering tailored solutions that meet the unique needs of each customer. I thrive on winning repeat business, successfully managing the customer journey and… Show more As an experienced New Business Manager with nearly a decade in the office supplies industry, I specialize in building strong, long-lasting relationships and driving new business growth across a diverse customer base—from SME to global brands. My role focuses on identifying, securing, and nurturing new business opportunities, consistently delivering tailored solutions that meet the unique needs of each customer. I thrive on winning repeat business, successfully managing the customer journey and establishing long-term partnerships.Key Responsibilities:Business Development & Growth: Actively prospect and secure new business opportunities, focusing on a wide range of customers—from small businesses to multinational corporations. My role involves identifying and capitalizing on potential leads and expanding the customer base.Relationship Management: Build and maintain strong relationships with new customers, establishing trust through exceptional service and understanding their evolving business needs. This includes providing tailored solutions, and ensuring customer satisfaction.Repeat Business & Retention: Focus on driving long-term success by creating opportunities for repeat business. Regularly monitor and engage with customers to ensure their ongoing needs are met, leading to repeat orders.Sales Strategy Execution: Develop and implement sales strategies that target both new and existing accounts, aligning efforts with business goals and maximizing revenue growth.Market Insight & Analysis: Stay informed about industry trends, competitor activity, and market shifts, ensuring our offerings remain relevant and competitive. My ability to anticipate market needs and trends informs my sales strategy and pitches.Reporting & Performance Tracking: Maintain accurate records of all sales activities, including pipeline management, reporting on performance against KPIs, and providing regular updates to leadership on sales forecasts and achievements. Show less

My role as Sales Manager at David Lloyd Maidstone was challenging but very rewarding in the first few months of being in the role. I walked into a club that had only hit target once in 18 months and a very demotivated team who were over 50 sales off the pace and not even two weeks into the month.With a few coaching points and motivational talks we turned the deficit around and exceeded target. This brought some much needed confidence into the team and we went from strength to strength… Show more My role as Sales Manager at David Lloyd Maidstone was challenging but very rewarding in the first few months of being in the role. I walked into a club that had only hit target once in 18 months and a very demotivated team who were over 50 sales off the pace and not even two weeks into the month.With a few coaching points and motivational talks we turned the deficit around and exceeded target. This brought some much needed confidence into the team and we went from strength to strength, becoming one of the big hitting teams.My greatest achievement at David Lloyd was hitting target in January 2014, with a new team and the club being hit with horrendous flooding. The club was closed for the first 4 days of the month, no way to tour potential new members or access to sign potential new members. With careful planning, drive and determination we managed to hit target, when other clubs didn't. We only had 26 selling days, compared to everyone else's 31. I managed 3 consultants on a day by day basis whilst still delivering my own KPI's. The team were targeted on four KPI's; calls, appointments, sales and pos referrals.My role included weekly 1-2-1's with each team member to discuss performance, weekly objectives and coaching points, weekly team coaching looking at the sales process from start to end on a tour or on the phone, objection handling and building value to name a few. I took full control of the monthly/weekly marketing and communication on a local level from email campaigns, direct mail, call campaigns and leaflet drops to corporate set up of local businesses. As well as managing the sales team I was part of the HOD and senior management team driving the overall member journey and making sure our retention levels maintain high. The club was targeted on a number of KPI's and it has been great to be part of a team that hit our end of year financial budget. Show less

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My role was to run the centre and varied depending on the day or night shift.The day shift included opening up the centre, sending out non payment letters and debt collection, managing the reception team to sell any empty pitches for that week, up date league information from the night before, sell birthday parties and hire out the function room on for a Friday, Saturday and Sunday night.Look at marketing, advertising and promotional campaigns to drive traffic to the centre… Show more My role was to run the centre and varied depending on the day or night shift.The day shift included opening up the centre, sending out non payment letters and debt collection, managing the reception team to sell any empty pitches for that week, up date league information from the night before, sell birthday parties and hire out the function room on for a Friday, Saturday and Sunday night.Look at marketing, advertising and promotional campaigns to drive traffic to the centre, website and join the football leagues. This was done via the banners and news feed on the website, promotional e-shots and mail outs, leaflet drops, outreach and a referral campaign. The night shift in the week involved managing the centre in full flow with the reception team, bar staff, security and refs for the night.Over seeing members safety out on the pitches, assisting on the front desk for member questions or complaints and touring new members around the site, assisting bar staff and covering breaks, interacting with members, administer first aid when required,cash up the nights takings from the various departments and closing the centre ready for the morning shift. The night shift at the weekend involved setting up for the function that evening, prepare and targeted marketing for the week, prepare stocktake ready for orders on the Monday. Manage any casual or league games being played that night, cover the reception desk when the team had gone, assist the bar staff, cash up takings and close the centre. Show less

I was asked by my regional director to move to the Chislehurst Club as they required a senior sales consultant to come in an help with generating new memberships.The role included setting up other membership consultants days and assisting them in hitting their daily KPIs when the sales manager was off. This including looking at their appointments for the day, the amount of leads they had and follow up calls to make. Setting realistic KPIs for sales, leads and calls that day with… Show more I was asked by my regional director to move to the Chislehurst Club as they required a senior sales consultant to come in an help with generating new memberships.The role included setting up other membership consultants days and assisting them in hitting their daily KPIs when the sales manager was off. This including looking at their appointments for the day, the amount of leads they had and follow up calls to make. Setting realistic KPIs for sales, leads and calls that day with appointments over a 48 hour period.Attending the 9am conference call with the regional director and pledging daily KPIs for sales, appointments, leads and calls.Assisting in targeted marketing, looking at recent members and the source they joined from, looking at the areas they lived, what promotions were working or could work, mystery shopping rival health clubs.Being asked by the regional director to look after the South East region for the day with another senior sales consultant while the managers had a training day. We successfully delivered KPI for the whole region and exceeding expectations. Show less

As a membership consultant my role was to bring in new members to join the health club.We were set monthly KPIs, which were broken down into weekly and daily targets. The daily targets were reported 3 times a day so management could forecast how the month would look and how to safe guard the business.I had to generate leads, appointments and sales using a variety of sources, which included calling previous members, internet request forms, leaflet dropping, out reach and touring… Show more As a membership consultant my role was to bring in new members to join the health club.We were set monthly KPIs, which were broken down into weekly and daily targets. The daily targets were reported 3 times a day so management could forecast how the month would look and how to safe guard the business.I had to generate leads, appointments and sales using a variety of sources, which included calling previous members, internet request forms, leaflet dropping, out reach and touring potential members walking in.I learnt very quickly how to sell to different types of people, picking up on buying signs and using emotional triggers to close that person to join the gym. In a short period of time I became one of the clubs best sellers and considered to be one of the best membership consultants in the region, regularly hitting and exceeding my targets. Show less