*AVP; Senior Operations Manager -Perform case audits to ensure case direction is accurate and provided feedback to associates-Communicates with outside counsel on escalated litigated matters-Manages a team of 13 direct reports and provided coaching and developing*Foreclosure Referral Review Team Manager -Provided training, feedback and one on one coaching sessions to associates -Managed a team of 15 associates as they reviewed loans for impediments to refer to foreclosure-Performed compliance audits and assessments of foreclosure reviews completed by direct reports *Collections Team Manager -Trained 150 new hires to service our inbound/outbound collections queue-Managed 45 associates handling collection, outbound and loss mitigation calls-Completed quality reviews to ensure compliance and regulations were being met