Jamie Wall Email & Phone Number

Doncaster, England, United Kingdom

Wakefield, England, United Kingdom

• Managed outbound sales contact centre operation including Recruitment, resource, development, performance, dialler management whilst implementing business change.
• Grew the FTE to required budget and opened a second location whilst improving attendance rates as high as 92% with 70 direct reports.
• Implemented effective KPI’s to support growth, improving sales per head per day from 1.3 to 2
• Developed team of team leaders by implementing a WOW model and oversite management… Show more
• Developed team of team leaders by implementing a WOW model and oversite management framework to test effectiveness
• Successfully executed a project that had previously faced challengers overcoming obstetrical using a collaborative approach.

West Yorkshire, England, United Kingdom

• Developed and implemented strategic business plans and marketing strategies
• Serve as a passionate member of the Business Development Team, helping to drive the overall market strategies.
• Identified prospects to reach out to with an effective plan negotiation and onboarding.
• Evaluated opportunity pipelines and delivered client presentations to showcase and promote products
• Established pricing structure and negotiated with clients in order to contrast and deliver suitable… Show more
• Established pricing structure and negotiated with clients in order to contrast and deliver suitable plans Show less

Bradford, United Kingdom

• Designed and implemented strategic developments to the operation of a large financial institute.
• Successfully redesigned and implemented an oversight model. Introduced a new loan product, ensuring conformity to company requirements and adherence to FCA regulation. Improved oversight and consistency scores.
• Collaborated with directors and senior management to ensure all processes and policies were up to date and amendments implemented where… Show more
• Collaborated with directors and senior management to ensure all processes and policies were up to date and amendments implemented where required.
• Worked autonomously making professional judgements on risk and control frameworks.
• Provided support and insight to field processes, working with multiple projects groups simultaneously as Subject Matter Experts.

• Managed a team of 20 Customer Representatives to achieve sales, retention, and collections performance to collectively achieve branch performance and exceeding budget expectations. Whilst adhering to compliance.
• Used meetings, one to ones, daily catchups, and field observations to provide relevant coaching and support where needed to improve induvial performance. Managing through PDR’s and Performance Management tools where.

• Managed team of twelve in a retail (home furniture and electricals) store to achieve a sales, retention, and collections/arrears targets, whilst maintaining normal retail functions such as Stock, Delivery, Cash.
• Achieved Top performing store in Arrears/Collections, achieving a 40% reduction on budgeted losses, and maintaining a top five position in company for lowest % debt against customer base. Also increased new customer.
• Achieved Top performing store in Arrears/Collections, achieving a 40% reduction on budgeted losses, and maintaining a top five position in company for lowest % debt against customer base. Also increased new customer.
• Seen as senior manager within the area and often used to train new managers, support other underperforming stores to point of achieving and maintaining a profitable P&L. Also provided relief for the area manager when.
• Took on the role of complaints manager for the division dealing with escalated complaints and consulting directly with the head office department, ensuring complaints process and regulations was maintained throughout.
• Selected as one of ten managers to launch the web underwriting team (out of sixty-seven stores) as a result of my knowledge on underwriting hire purchase agreements to FCA standards.

Sheffield, United Kingdom

• Made contact with IT managers of business up to 500 PCs to obtain their business as either a one off sale to ongoing IT services from hardware to software licensing.
• Completed prospecting and profiling new accounts through website research, journals, and database to build a portfolio of clients in line with the Insight sales funnel through qualification, profiling and removing.
• Established and maintained strong vendor relationships, achieved relevant… Show more
• Established and maintained strong vendor relationships, achieved relevant Certifications available from different vendors
• Managed the Opportunity Pipeline as part of our Pipeline tracking processes, to reflect Pipeline progress & deal win rate progress
• Maintained knowledge and took an active interest in relevant market trends and technology to remain aware. Used relevant knowledge to apply it to potential opportunities within each account. Show less

Perfecthome

• Built strong customer relationships over the phone and face to face to sell financial products and services, including unsecured, secured, flexible loans and various insurance products. of Recovered non-payment again.
• Completed all cash handling/banking, complaints process, secured underwriting, assessing the suitability of issuance sales.
• As part of the management team, I was also responsible for… Show more
• As part of the management team, I was also responsible for effecting team scheduling, holding team meetings, reviews and 121’s.
• Promoted from Customer Account Manager to Assistant Manager role and then secured a position onto the Promote Course-Transition to Branch Manager. I successfully completed this course qualified and became a Branch.
• I was identified as " Customer Account Manager of the month " 3 times in a 12-month period out our 500plus staff.

Rotherham

• Based in a call-center my main role was to answer incoming telephone calls from customers covering all areas of T-Mobile products and services, which meant having a wide range of knowledge of phones/ products/bills and.
• I dealt with a large amount of calls/ complaints that had been escalated to a management as I was able to demonstrate a strong ability in dealing with these types of… Show more
• I dealt with a large amount of calls/ complaints that had been escalated to a management as I was able to demonstrate a strong ability in dealing with these types of sensitive calls and find resolutions that benefited.
• I quickly progressed to a more senior role and was given more responsibly within my team, I assisted my manager with training and coaching and working closely with new team members as a mentor.
• I also relieved my manager in their absence, this involved me managing a team of 12 in keeping targets/ time management/ holding morning meetings/ monitoring and calls and performance, whilst keeping a positive.

Education record

GCSE's

Gcse'S