My role within the company is split into four core areas of the business which I believe has helped me evolve as a leader and manager of an international team. One: Account ManagementI currently manage a team of account managers who have customers across APAC, Europe & UK regions of the world. My role is to provide the support and training required to help them achieve the business objectives. As part of this role I report to the senior management team the potential risk within the accounts and work on strategies to help retention. In the 2021-22 fiscal year we achieved a 97% retention rate which was a great achievement for the team during a period of financial uncertainty for our customer-base. Two: International SalesI'm responsible for software subscription sales across the APAC, Europe, UK & East coast of the US. As part of this role I work with colleagues to prospect, demo and close new multi-year subscriptions. These sales have been achieved by providing the customers live software demonstrations via virtual meetings, trade-shows and onsite meetings. Last fiscal we achieved the highest new revenue profit since 2017, which I believe is down to my ability to adapt to the new norm we live in and hunger to learn new skills to capture the imagination of our customers. Three: TrainingSince I joined the company in 2014 I have been involved training and supporting colleagues from across multiple teams within the company. This has helped shape how we interact with our global customer-base. Customer training is conducted virtually or onsite depending on the customers needs.Four: Product Development I work closely with our software development team to help shape future system enhancements. This involves product and industry knowledge, sharing of new ideas and beta testing. I have been involved in several large product releases and currently part of a project team working on a new service to be released in 2023.

collectionHQ innovates the way public libraries select, manage and promote their collections. Uniquely, collectionHQ provides guidance on what action to take to improve the performance and reduce waste.I currently manage Scotland, Ireland, the North of England & Germany. My time is divided between account management (building relationships, renewals, invoicing & updating CRM) and consultancy/training sessions. These bespoke sessions identifies the clients strengths & weaknesses and provides best practice/solutions for them to achieve their goals. I meet with my clients minimum twice per year and hold biannual conference calls.I have been a successful account manager for the past three years due to being trustworthy, reliable, knowing my product and be available to answer/meet my clients needs.

Business Development Manager for Further & Higher Education

Grow sales revenue and maintain/protect existing business by identifying, qualifying, and closing sales opportunities in territory. Ensure McGraw-Hill products are promoted at universities and bookshops throughout Scotland and the North of EnglandMeet core-course decision-makers daily through cold-calling and/or appointments when necessary. Follow up with customers to provide service and repeat business. Guide logistical processes at bookshops at the end of each calling season.Identify and provide best solutions for customers working with the full range of textbooks and technological innovations. Overcome objections. Identify potential editorial leads and follow up. Administer the full territory and its opportunities and demands by maintaining the database.In January 2013 I was named Academic Sales Consultant of the year at McGraw-Hills winter conference.

Sodexo Pass specialised in employee benefits that they manage on behalf of their clients. My position within the company was a combined role of sales and account management. To achieve my goals I had to manage my time between developing new business opportunities and servicing existing clients. This was achieved through cold calling, telesales leads and referrals from existing clients.For new & existing business accounts I was responsible for designing 12 month marketing plans to ensure their schemes received maximum exposure within their company and provide them a return for their investment. For every account in my portfolio I ran quarterly review meetings with senior management to analyse the success rate of their schemes and present new product rage. During my employment at Sodexo I increased the territory value year on year.

I was responsible for running community football sessions in communities around Glasgow. These sessions ranged from coaching children aged from 5yrs to 16 yrs olds (mini kickers)and young adults. This meant I had to adopt my teaching style dependent on the age group. This was a great environment to practice and improve my communication skills. I've used many of these skills in my sales positions as they are very similar in understanding your clients needs.