- Respond to emails to facilitate communication and enhance business processes.- Execute bookkeeping via Quickbooks for weekly, bi-weekly, and monthly client invoices.- Research holistic health topics to write, edit and create blog posts and newsletters.- Planned and executed website editorial by collaborating with a web developer.- Improved website functionality by redesigning, updating, and copywriting content.

- Manage orders and accompanying financial transactions using Micros POS. - Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.- Quickly and clearly communicate dining orders to kitchen staff, directing attention to special requests or dietary restrictions.- Monitor patrons for alcohol intake to appropriate levels and take measures to curtail inappropriate behavior.- Operate efficiently in a high-volume setting to prepare and serve more than 300 drinks per hour.

- Managed day-to-day FOH operations to drive quality and standards, and meet or exceed customer expectations.- Took an active role in creating an environment that fostered teamwork, intelligent decision-making, and guest advocacy.- Performed cash-handling activities and secured nightly bank deposits.- Adhered to safe work practices, food safety regulations, and strict allergen guidelines.- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.

- Prepared tables to offer memorable experiences to guests and foster repeat business. -Ensured optimal guest experience by accurately recording and serving multi-course meals alongside preparing alcoholic and non-alcoholic beverage orders.- Managed orders and accompanying financial transactions using Aloha POS and Toast POS.- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.

- Prospected and built partnerships with local businesses by providing them with exclusive membership from Staples Advantage for their business needs.- Maintained leads and activities associated with them through the electronic database/CRM program Salesforce.com.- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.- Worked independently with minimal supervision.

- Developed and implemented procurement strategies for Electricity, Natural Gas, Solar Energy, - Distributed Generation, and all other evolving market solutions for medium to large businesses.- Promoted a high level of customer satisfaction using strong relationship-building skills, consistent follow-up, and prompt issue resolution.- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

- Followed alcohol awareness procedures for preventing excessive guest intoxication.- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.- Kept bar presentable and well-stocked to meet customer needs. - Operated efficiently in a high-volume setting to prepare and serve more than 200 drinks per hour.

- Identifying inmates who are prolific offenders and/or charged with Firearm offenses in order to add them to the caseload.- Taking detailed notes during initial interviews with newly identified inmates.- Documenting each interview by creating a report which provides the questions and answers given.- Updating the database with current offenders’ information and identifying which inmates are due for an initial or follow-up interview.

- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.- Loaded and unloaded merchandise using a ladder and pallet jack.

- Engaged with customers to effectively build rapport and lastingrelationships.- Helped customers locate products and checked store systems for merchandise at other sites.- Prepared large cash deposits with zero discrepancies.- Applied security and loss prevention training toward recognizing risks and reducing store theft.

- Provided positive first impressions to welcome existing, new, and potential customers.- Engaged with customers to effectively build rapport and lasting relationships.- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.