Jamie Cox Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

Indianapolis, Indiana Area

Contribute to claims team processing high volume of claims and liaising with insureds, claimants, other insurance companies, agent office staff, car rental companies, and body shops on a daily basis. Gather facts of loss from, review policy information with, and set up repairs/rentals for insureds. Educate customers on the claims process. Refund deductibles and tow bills and process other reimbursements for insureds and claimants. Pay subrogation demands from other insurance companies and invoices from claimants and body shops. Send claims to subrogation department as needed. Achieved 100% quality scores for phone calls consistently and maintained zero customer complaints. Received 20+ feedback forms from peers and agents for exceptional quality and customer service.

Birmingham, Alabama Area

Processed up to 30 auto subrogation claims on daily basis, sending demands to other insurance companies. Reviewed subrogation demands received from other insurance companies. Provided updates to insureds, insurance companies, and agent office staff on claim status and communicated subrogation process. Updated recoveries and obtained supporting documents from external parties to support customer payments.

Bloomington/Normal, Illinois Area

Recovered 80–90 drafts, personal checks, consolidated payments, and electronic funds transfer (ETF) payments for subrogation claims each day, playing key role on group of teams that recovered more than $1B per year. Refunded deductibles and out-of-pocket rental expenses to insureds. Contributed to small group of subrogation specialists that created and edited job guidelines aid. Chosen by management for group based on knowledge and seniority. Hand-selected by management to participate in committee that improved team morale and employee engagement through events. Organized and planned group activities. Updated monthly bulletin board with announcements and team events. Chaired meetings and created weekly agenda. Communicated information to other team members. Achieved one of highest production rates and the most check recoveries for three consecutive years out of 50+ other subrogation payment specialists across four teams. Ranked within top five more for half of tenure.

Bachelor Of Arts - Ba, Visual And Performing Arts

Associate Of Arts - Aa, Art/Art Studies, General

Activities and Societies: Vice President of Drama Club